Overview
Joi is an easy-to-use software that helps people plan and organize events like conferences, festivals, and meetings. It has tools to help you create event schedules, manage budgets, publish event details on a website, and even make an event app for attendees to get updates and info. Joi is designed to make event planning simpler and more fun, whether you're planning a big show or a small meeting. They offer a free trial and affordable monthly plans.
Difficulty
12345678910
Easy Medium Very Hard
The information was directly obtained from Joi's official website, which clearly describes the main services offered and presents them in a consumer-friendly way.
How to Get a joi Refund: Step by Step
If you purchased through joi.com directly:
- Log in to your joi.com account and go to the Settings section of your profile.
- Select My Subscriptions.
- Choose the subscription you want a refund for. Note cancellation here only ends future billing and does not guarantee refund.
- Email support@joi.com with a refund request within 14 days of purchase, stating your reason clearly.
- Effective refund reasons include:
- Fraudulent use of your card.
- Erroneous one-time purchases with unspent or partially spent Neurons (Joi's credit system), where unspent Neurons get full refund and partial refund if partially spent.
- Subscription termination by Joi AI for reasons other than your violation or user-requested cancellation.
- Upon approval from support, the refund will be issued to your original payment method.
- Wait up to 72 hours for initial support reply.
Tips and Tricks for Getting a joi Refund
- Initiate contact promptly: Reach out to customer service as soon as you realize you need a refund to increase chances of success.
- Be polite but firm: Maintain a courteous tone while clearly stating your issue and refund request.
- Document everything: Keep records of all communications, receipts, and any evidence of product issues to support your claim.
- Use clear, precise language: Avoid vague or emotional language; stick to facts and explain why the product or service did not meet expectations.
- Ask for escalation if needed: If initial customer service reps are unhelpful, politely request to speak with a supervisor or manager.
- Leverage timing: Request refunds near the end of the refund window if you need time but don't want to miss the opportunity.
- Appeal to company policies indirectly: Mention satisfaction guarantees or general consumer protection laws without quoting official refund policy directly.
- Use social proof or community mentions: Reference others’ experiences on forums or Reddit to show that refunds are achievable.
- Remain persistent but patient: Follow up regularly but avoid being aggressive or demanding.
- Try multiple contact methods: Use email, live chat, or social media to find the channel that works best for refund resolution.
Why Do People Request Refunds from joi
- Fraudulent card use on the website/application.
- Erroneous purchases made by the user, such as buying Neurons they do not use.
- Subscription termination by JOI AI, leading to a pro rata refund of unused fees.
- No refunds if termination is due to violation of Terms & Conditions or Privacy Policy.
- Partial usage of purchased Neurons results in a partial refund.
- Refunds are only available within 14 days of purchase.
- Refunds will not cover fees from previous subscription months or used Neurons in the current subscription month.
joi Refund Script
Script
Copy
Hello Joi Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue I encountered on my account. It appears there was an accidental charge that I did not authorize, and I am dissatisfied with this unexpected billing.
I would appreciate your assistance in processing a refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
joi Refund Policy
The refund policy of joi.com allows users to request a monetary refund within 14 days of purchase under specific conditions, such as fraudulent charges or erroneous purchases. However, subscribers may not receive refunds for any part of a subscription once the service is used, and no refunds are issued if termination is due to a violation of the Terms & Conditions or at the user's request.
The Easiest Way to Get a joi Refund
If you’re frustrated trying to get a refund from joi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.