Overview
Kaplan is an education company that helps people of all ages and backgrounds reach their learning goals. They offer a wide range of services including test prep for lots of popular exams like the SAT, ACT, GRE, and many professional certification tests. They provide both online and in-person courses, as well as books and digital learning tools. Kaplan also works with colleges to create special learning programs and helps businesses train their employees. Plus, they run language classes in several languages. Overall, they make education accessible, flexible, and personalized to help you succeed.
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The description is based directly on information from Kaplan's official about page, summarizing their main services and approach in simple, consumer-friendly terms.
How to Get a Kaplan Refund: Step by Step
If you purchased through Kaplan.com directly:
- Log in to your account on Kaplan.com with your username and password.
- Navigate to the 'My Account' or 'Billing' section of the website.
- Find the section for subscriptions or memberships.
- Locate the transaction or subscription for which you want a refund.
- Look for an option to request a refund; if it is not available, proceed to the next steps.
- Use the contact form or provided customer service email/phone number to request a refund.
- Specify that you are requesting a refund for a recurring subscription charge.
- Mention that you canceled the subscription but were still billed.
- Keep your message clear and concise to improve the likelihood of a successful refund.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select 'Subscriptions.'
- Find and select the Kaplan subscription.
- Tap 'Report a Problem' or go to reportaproblem.apple.com on a web browser.
- Select the charge you want refunded and choose 'Request a Refund.'
- Explain that the subscription renewed without notice.
- Emphasize that you did not use the subscription after renewal.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select 'Payments & Subscriptions.'
- Tap 'Subscriptions' and select the Kaplan subscription.
- Tap 'Report a Problem' and choose the issue with the subscription.
- Request a refund through the form provided.
- Mention the subscription was accidentally renewed.
- State that you did not use the service after renewal.
Tips and Tricks for Getting a Kaplan Refund
- Request a refund within the 2-day refund window to maximize chances; refunds after this window are rarely granted.
- If the course has not been accessed online, emphasize this when requesting a refund to leverage Kaplan's policies.
- Be persistent and escalate repeatedly over a week or two; several users report success by hounding Kaplan with repeated calls and emails.
- Be assertive but polite, explaining any personal or extenuating circumstances that make the refund necessary.
- Ask specifically for a refund of the tuition minus non-refundable deposits and shipping, as these fees are usually excluded from refunds.
- Use the official refund policy related to scoring lower than your diagnostic test, if applicable, to demand a refund or free course repeat.
- Escalate your request to regional directors or higher-level customer service staff for a better chance at success.
- Consider asking for an alternative like delayed enrollment or course repeat if the refund is not granted.
- As a last resort, some users report success with a chargeback through their credit card provider but warn this may cause issues and should be used cautiously.
- Timing is key: initiate refund requests and escalations promptly and maintain consistent follow-up communications.
Why Do People Request Refunds from Kaplan
- Personal emergencies such as death in the family or military service that interfere with preparation.
- Change of mind about study plans.
- Not achieving expected success on exams leading to dissatisfaction.
- Cancellation within specific timeframes after purchase or access to materials, like within 48 hours for Bar Review or 3 days for other programs.
- Postponing programs (e.g., Bar Review) due to demonstrated personal emergencies.
- Not taking the next scheduled exam and wanting to retake the program or course.
- Cancellation before class start dates or before accessing materials in certain courses.
- Deposits made without accessing resources prompting refund requests.
- Cancellation well in advance of certain intensive programs like bootcamps.
Kaplan Refund Script
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Hello Kaplan Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that occurred with my recent transaction. I noticed an accidental charge on my account that I would like to address promptly.
I would appreciate your assistance in processing this refund at your earliest convenience. Please let me know if you need any further information from my side to facilitate this process.
Thank you for your attention to this matter.
Best regards,
Kaplan Refund Policy
Kaplan's refund policy provides a 100% refund for cancellations made within 3 days of purchase, and a 75% refund for cancellations made between 4 to 7 days after purchase. No refunds are available after 7 days, and fees like registration and shipping are non-refundable. For Bar Review programs, a full refund can be requested within 48 hours of program access, with no refunds thereafter.
The Easiest Way to Get a Kaplan Refund
If you’re frustrated trying to get a refund from Kaplan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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