Overview
Kogan.com is Australia's biggest online store where you can find great deals on a wide range of stuff like TVs, phones, tablets, computers, kitchen appliances, homewares, fitness gear, beauty products, and tools. They offer lots of products from well-known brands as well as their own exclusive brands. Besides shopping, Kogan also has services like mobile phone plans, internet, insurance, and travel deals. The site focuses on keeping prices low by running everything online without physical stores, so you get better prices and easy shopping with good delivery and customer support. It's like a one-stop shop for lots of cool things and services, all aimed at making things affordable and convenient.
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The information comes directly from Kogan's official About page, summarizing the main product categories and services in simple terms suitable for consumers.
How to Get a Kogan Refund: Step by Step
If you purchased through Kogan.com (direct billing):
- Log in to your account on Kogan.com.
- Navigate to the Help Centre on the website.
- Locate and use the contact form or provided customer service email to send a detailed message expressing your desire for a refund on the Kogan First Membership.
- Clearly state your reason for the refund request, e.g., "The subscription renewed without notice" or "The account was unused during the billed period."
- Wait for a response from Kogan Customer Service.
- If Kogan denies the refund request, contact your bank or credit card company used for the payment.
- Explain you attempted to resolve the issue with Kogan but were unsuccessful.
- Request to file a dispute for the charge.
- Provide documentation such as your correspondence with Kogan supporting your dispute.
- Follow up regularly with your bank or credit card company.
Email
The email is not available.
Tips and Tricks for Getting a Kogan Refund
- Cancel quickly: Act within 24-48 hours or before the item dispatch to increase refund chances.
- Use the original purchasing account: Log into the same Kogan account used to buy the product or membership when submitting refund requests.
- Contact customer care via the website: Use the Help Centre contact form or Kogan's Customer Care section selecting options like "Cancel/Manage My Membership" or refund-related topics.
- Choose refund to original payment method: Avoid selecting Kogan store credit; insist on refund back to your bank or card.
- Be clear, firm, but polite: Specify the exact issue, desired resolution, and include deadlines if necessary.
- Document everything: Keep copies of emails, chats, photos, dates, and times of all correspondence for proof and to support disputes.
- Use language signaling willingness to escalate: Mention you will escalate to payment providers like PayPal or your bank for chargebacks and/or consumer protection agencies if unresolved.
- Follow up persistently: Refund processes can be delayed intentionally; keep contacting customer care, escalating if needed.
- Escalate to higher-level support: Request your issue be escalated to priority or supervisor level if initial support stalls or denies refund.
- Leverage payment disputes as last resort: Initiate PayPal disputes or bank chargebacks if all direct attempts fail.
- Refuse delivery as a last resort: This can sometimes force Kogan to issue a full refund rather than a store credit.
- For Kogan FIRST memberships: Follow exact cancellation and refund steps on Kogan's site making sure you select "refund to original payment method" when confirming refund.
- Avoid multiple simultaneous escalations: Allow reasonable time (up to 5 business days) for responses to avoid being ignored.
- Use polite refund request scripts: For example, "Dear Kogan Support, I noticed an accidental charge I did not authorize and request a refund. I appreciate your attention and look forward to your prompt response."
Why Do People Request Refunds from Kogan
- Product is faulty
- Product is not as described
- Product arrives damaged
- Receiving a product different from what was ordered
- Change of mind for selected eligible products such as footwear, apparel, and Kogan exclusives (must be unopened and in sellable condition)
- Return requested due to faults or problems developing after delivery
- Return due to missing original packaging, tags, or accessories can lead to refusal of refund
- Refunds not accepted for certain products due to safety and hygiene reasons (e.g., underwear, hosiery, swimwear, cosmetics if seal broken, perishable goods, adult toys)
- Refund exclusions also for large/bulky furniture, personalised or made-to-order items, downloadable software, and precious metals
- Issues with refunds sometimes arise from customer support delays and return postage costs being charged to customers for change of mind returns
Kogan Refund Script
Script
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Dear Kogan Support,
I hope this message finds you well. I am writing to address an issue I encountered with my recent order. I noticed an accidental charge on my account that I did not authorize and would like to request a refund for this amount.
I appreciate your attention to this matter and look forward to your prompt response in resolving my concern.
Thank you for your understanding.
Best regards,
Kogan Refund Policy
Kogan's refund policy includes a 14-day change of mind return policy for eligible products, which allows customers to return items in original condition for store credit equivalent to the purchase price, not including delivery charges. However, several categories, such as underwear, swimwear, and large furniture, are ineligible for returns under this policy, and specific instructions for returns can be found on their website.
The Easiest Way to Get a Kogan Refund
If you’re frustrated trying to get a refund from Kogan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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