How to Get a ksl Refund

If you purchased through KSL.my direct billing:

1. Log into your KSL.my account and navigate to the billing or subscription section.
2. Locate your active membership, subscription, or billing item that you want a refund for.
3. Check if cancellation is required before requesting a refund; if so, cancel the subscription using the provided cancel option.
4. Write a refund request email to support@ksl.com including your account details and reason for refund.
5. In your message, mention dissatisfaction, reference the "100% satisfaction guarantee," and emphasize prompt processing.
6. Send the email and keep documentation of all communications and payment receipts.
7. If no response or refund, follow-up politely but firmly, escalating to higher management if necessary.
8. Allow up to 14 business days after approval for refund processing to the original payment method.

If you purchased through Apple subscriptions:

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top (your name).
3. Select Subscriptions.
4. Find your KSL subscription in the list.
5. Tap Cancel Subscription to prevent future billing.
6. To request a refund, go to the Apple refund request page.
7. Click Report a Problem, sign in, select the purchase, and choose the reason emphasizing accidental renewal without notice or unused account.
8. Submit the refund request and wait for Apple's response.

If you purchased through Google Play subscriptions:

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon at the top right.
3. Select Payments & subscriptions then Subscriptions.
4. Locate your KSL subscription and tap on it.
5. Tap Cancel subscription to stop future billing.
6. Go to Google Play refund request help.
7. Click Request a refund or Report a problem.
8. Choose a reason notably subscription charged without use or consent.
9. Submit and await Google's response.