Overview
LA Fitness is a gym and fitness club that offers a variety of services to help you stay active and healthy. They have group fitness classes, cardio and weight rooms, and a Jr. Olympic sized pool. You can also get personal training if you want extra support and motivation. There are leagues and courts for sports, special training programs like Pilates, glute workouts, and recovery services. They also have amenities like a pool and spa, and even a Kids Klub if you have children. Overall, it’s a place with lots of options for all ages and fitness levels to find something that works for them.
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The description is based directly on the service offerings listed on LA Fitness's official website, describing the main services in simple, consumer-friendly language suitable for a casual recommendation to a friend.
How to Get a LA Fitness Refund: Step by Step
If you purchased through LA Fitness Direct Billing:
- Determine your next billing date by checking your account or your last payment receipt.
- If you want to avoid being charged the next cycle, mail a written cancellation notice or cancellation form to P.O. Box 54170, Irvine, CA 92619, postmarked at least 5 business days before your billing date. Use registered or certified mail to have proof of mailing.
- If you miss the 5 business days window and get billed, contact the local LA Fitness club where you have membership in person and request a refund for the additional billing. Bring your proof of cancellation mailing or any correspondence.
- When requesting the refund in person, mention that you mailed the cancellation on time but were still charged once more. This angle helps in emphasizing that the extra charge was not expected.
- If your membership was under an initial prepaid term and you cancel early, a termination fee applies, and refunds are less likely unless billing happened after cancellation.
- Always keep copies or receipts of your cancellation forms and correspondence for potential disputes.
Tips and Tricks for Getting a LA Fitness Refund
- Be very persistent and patient, as cancelling may require multiple visits or calls.
- Go to the gym in person during regular weekday hours (typically 9-5) to submit cancellation or refund requests, as phone or email cancellations often fail.
- Request a printed cancellation form and mail it in if you cannot visit during regular hours.
- Keep clear documentation such as emails, recordings, or written confirmations that your membership or payments were cancelled.
- Dispute charges with your bank if LA Fitness continues to charge after cancellation and consider shutting down the payment method if needed.
- Use escalation paths like filing complaints with the Better Business Bureau to get regional managers involved who might have the authority to waive fees or issue refunds.
- Leave negative reviews on public platforms to prompt a response from management.
- Be clear and firm in your language—state the exact charges you want refunded and your cancellation date, and mention if you have proof of cancellation or freeze requests.
- Highlight any discrepancies, like being charged despite not using services or after instructing a freeze or cancellation.
- Timing refunds is easier when cancelling early in the billing cycle or immediately after discovering unauthorized charges.
- Leverage any special circumstances such as medical issues or moving away to strengthen your case.
Why Do People Request Refunds from LA Fitness
- Unauthorized charges after contract cancellation or auto-extension of training contracts without customer consent.
- Difficulty in canceling contracts or extensions, often requiring visits to the location or speaking to a specific manager.
- Confusing or inconsistent communication regarding cancellations and refunds.
- Disputes over unused personal training sessions and whether they remain active or are forfeited upon cancellation.
- Feeling scammed when trainers cannot accommodate customers' schedules, prompting refund requests.
- Lack of response from corporate headquarters on refund requests.
- Unreasonable customer service and policies changing without proper notification.
LA Fitness Refund Script
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Dear LA Fitness Customer Service,
I hope this message finds you well. I am writing to bring your attention to a billing issue I recently experienced. I noticed an accidental charge on my account that I believe should not have been processed. I am dissatisfied with this unexpected fee and would appreciate your assistance in resolving this matter.
Could you please initiate a refund for this charge at your earliest convenience? I value my membership and look forward to your prompt response.
Thank you for your attention to this issue.
Best regards,
LA Fitness Refund Policy
LA Fitness has a refund policy stating that most memberships are month-to-month, allowing cancellations at any time with written notice. If accumulated charges occur within 5 business days of a cancellation postmark, they will issue a refund for any additional billing. For memberships with an initial term, you can cancel after this period without penalty, but if canceled early, a termination fee may apply.
The Easiest Way to Get a LA Fitness Refund
If you’re frustrated trying to get a refund from LA Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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