Overview
Lasta is a user-friendly wellness app that helps you lose weight and feel better by offering simple and practical tools. It provides fasting guidance, tasty and easy meal plans (like keto and paleo), and different types of workouts you can do at home, like yoga and pilates. You can track important things like your water intake, weight, calories, fasting periods, steps, and even your mood. The app also helps you set small daily goals to build healthy habits. Plus, there's expert advice and personalized plans to keep you motivated and on track. If you want extra support, Lasta Premium lets you chat with fasting coaches and get more customized help.
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The information was directly gathered from the official Lasta app website, which clearly lists the main services and features in a straightforward way suitable for explaining to a consumer.
How to Get a Lasta Refund: Step by Step
If you purchased through Lasta website:
- Contact Lasta support using the contact form on the website or the 'Contact support' button at the bottom of the FAQ section in the app.
- In your message, clearly specify that you want to cancel your subscription.
- Send the message from the email linked to your Lasta account.
- Include a payment receipt or invoice if available.
- Wait for a response, usually within 24 hours.
If you purchased through Google Play Store:
- Go to play.google.com.
- Click your profile picture at the top right.
- Select 'Payments & subscriptions'.
- Find the Lasta subscription order and click 'Report a problem'.
- Select a reason that fits your situation and request a refund in the form.
- Submit the request and wait for a response from Google Play.
- If there are issues, contact Lasta support for assistance.
If you purchased through Apple Store:
- Go to the Apple support website and sign in with your Apple ID.
- Navigate to 'Request a refund' and select your subscription purchase: 'Simple: Fasting & Meal Tracker Subscription.'
- Choose an appropriate reason for your refund request and submit it.
- Wait for Apple's response.
- If problems continue, contact Lasta support for help.
Tips and Tricks for Getting a Lasta Refund
- Contact support via email at support@lasta.app using the same email linked to your Lasta account for authenticity.
- Include clear, timestamped screenshots of billing issues or app glitches to strengthen your refund claim.
- Be persistent and patient; multiple follow-ups, spaced 24-48 hours apart, improve chances over time.
- Emphasize you followed the customized intermittent fasting program for at least 15 consecutive days but did not see visible results within the first 30 days.
- State that you tried canceling but were unable through the app, so you had to contact support directly to prevent ongoing charges.
- Avoid uninstalling the app as a cancellation method; explicitly request cancellation in your communication.
- If support delays or denies refund, escalate by contacting your credit card company to dispute unauthorized charges.
- Time your refund request promptly within 30 days of first payment to align with their unofficial refund window.
- Use polite but firm language, emphasizing your dissatisfaction and the unexpected charges without aggressive or rude tones.
- Be aware that no phone support is available; all correspondence must be through email.
Why Do People Request Refunds from Lasta
- Unauthorized or unexpected charges: Customers often report being charged more than the advertised price or being charged multiple times for the subscription.
- Difficulty or inability to cancel subscriptions: Users find it hard or impossible to cancel subscriptions within the app, leading to unwanted recurring charges.
- Refusal to refund payments: Many customers report that refund requests are denied, especially after the trial period expires or after the subscription renews without usage.
- Poor or no customer support response: Customers experience delays, lack of replies, or outright refusal by customer service to address refund or cancellation requests.
- Charges despite promises or warnings: Some users were charged even after being told trial periods would not auto-renew or after canceling.
- Lack of clear terms and conditions: Customers mention that subscription terms, charges, or agreements were not clearly presented during sign-up.
- Not receiving promised services: Users complain about paying without receiving personalized plans or the services advertised by the app.
- Forced additional purchases: Some customers indicate being pressured into making extra purchases within the app after subscribing.
Lasta Refund Script
Script
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Dear Lasta Support Team,
I hope this message finds you well. I am writing to address a billing issue related to my recent subscription. It appears that I have been accidentally charged, and I am quite dissatisfied with this unexpected charge on my account.
I kindly request a refund for this charge as it was not my intention to incur this cost. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Lasta Refund Policy
Lasta's refund policy states that purchases of subscription plans are generally non-refundable, unless specified otherwise or required by law. Refunds may be granted in cases where users did not receive access to their personalized weight loss coaching program, received a faulty product, or met certain conditions such as not seeing visible results after following the program. EU residents have a 14-day cooling-off period but this right is waived upon usage of the service.
The Easiest Way to Get a Lasta Refund
If you’re frustrated trying to get a refund from Lasta—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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