Overview
Lively is a company that offers simple and helpful cell phones and medical alert devices designed especially for seniors. Their phones, like the Jitterbug Flip2 and Jitterbug Smart4, come with easy plans starting at just $14.99 a month, with no contracts or cancellation fees. They also provide medical alert services that connect seniors to 24/7 urgent response agents in case of emergencies. Besides phones and alerts, Lively offers friendly customer support anytime, helps schedule rides through Lyft, lets family members keep track of a senior's location and device status, and connects users with health and wellness resources. It's like having a caring assistant to help seniors stay safe, connected, and independent.
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The information comes directly from Lively's official website, which explains the main services in clear, simple terms suitable for consumers, especially seniors. It highlights their key products and support features, ensuring accuracy and relevance to the target audience.
How to Get a Lively Refund: Step by Step
If you purchased through Lively Customer Service:
- Call Lively Customer Service at 1-800-733-6632, available weekdays 7 a.m.–10 p.m. ET and weekends 9 a.m.–6 p.m. ET.
- Request a refund by canceling your account and ask for a return authorization number.
- Ensure your phone/device is in "like new" condition in original packaging if returning a device.
- Confirm your usage does not exceed the limits:
- No more than 30 minutes talk time within 30 days
- 50MB or less data usage within 30 days
- 50 or fewer texts or picture messages within 30 days
- Be aware that an activation fee and first month’s service charge are refundable only if usage limits are met.
- Understand that refunds, if approved, will be processed to the original payer using the original payment method.
- Note that a $10 restocking fee may apply.
- Return shipping costs are not refundable and paid by the customer.
Tips and Tricks for Getting a Lively Refund
- Contact customer service immediately after purchase or issue to stay within a refundable window.
- Use polite but firm language emphasizing your willingness to resolve the issue amicably but your expectation for a refund.
- Document every interaction with dates, agent names, and details of conversations to escalate effectively.
- Escalate to supervisors or manager level if frontline reps deny refund.
- Reference any known product issues admitted by representatives to justify refund despite policy limits.
- File complaints with consumer protection agencies like BBB as a next step if customer service refuses to cooperate.
- Use social media or forums to post your experience, tagging the company to attract public attention and faster resolution.
- Request refund to original payment method to ensure a traceable and verifiable transaction.
- Avoid admitting excessive product use if it threatens your refund eligibility (e.g., keep usage under the 30 minutes talk time limit).
- Be persistent and patient, sometimes refund processing can take multiple follow-ups and up to several weeks.
Why Do People Request Refunds from Lively
- Phone usage exceeded limits (talk time over 30 minutes, data over 50MB, or texts over 50 within 30 days of purchase)
- Phone not in "like new" condition when returned
- Returning only one phone when two were activated
- Activation fee issues such as ordering without paying activation fee
- Shipping charges are non-refundable, but sometimes misunderstood
- Failure to return phone in original box with all components
- Exceeding usage limitations but expecting full refund
- Customer dissatisfaction within 30-day return period but phone usage or condition does not meet refund policy criteria
- Restocking fee applies, which some customers may not anticipate
Lively Refund Script
Script
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Hello Lively Customer Service,
I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered. I noticed an unexpected charge on my account that I believe was made in error. I would appreciate your assistance with this matter and kindly request a refund for this charge. Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
Lively Refund Policy
Lively.com has a 30-day return policy for all phones, provided the device has been used for less than 30 minutes of total talk time. Customers must contact Customer Service for a return authorization and are responsible for shipping the phone back in its original condition; a $10 restocking fee applies, and refunds may take up to 21 business days to process.
The Easiest Way to Get a Lively Refund
If you’re frustrated trying to get a refund from Lively—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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