Overview
Locklab is an online service where US-licensed doctors help people treat hair loss. You start with a free, quick questionnaire to see if the treatment is a good fit for you. The main treatment is a daily pill that combines three medicines to stop hair loss and help regrow hair. They deliver the medicine straight to your door for free. You can easily message your doctor anytime for follow-ups through their online portal. Their treatment works by targeting the causes of hair loss, like hormones and genetics. It’s mainly for men over 18 and women who are post-menopause or can't get pregnant. You can pay using FSA or HSA but insurance is not accepted. Customer support is available six days a week to help with any questions.
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The information is directly from Locklab's official FAQ page, explaining their main services in clear, consumer-friendly language.
How to Get a locklab Refund: Step by Step
If you purchased through Locklab.co website or direct membership:
- Email help@locklab.co with the subject line "Refund Return Request" to initiate your refund.
- In your email, describe that you want a refund for your current membership or subscription quarter of treatment under the 365-Day Happiness Guarantee policy.
- Note that the refund excludes any discounts applied; for example, if you purchased a 3-month supply with a 1-month free discount, the refund will be for two months only.
- Refund requests do not apply to the Monthly ($80 per month) Plan.
- No cancellation is required to request a refund unless you also want to cancel. If you want to cancel your prescription, send an email to help@locklab.co with the subject line "Cancel My Prescription".
- Refunds are processed through direct communication with Locklab support via email.
Tips and Tricks for Getting a locklab Refund
- Be polite and concise: Users report that maintaining a calm and respectful tone in emails increases the chances of a positive response.
- Document everything: Keep records of order confirmations, communications, and product issues as evidence for your claim.
- Use precise language: Clearly outline the reason for the refund request without over-explaining or emotional language.
- Timing matters: Reach out for refunds within a reasonable timeframe after receiving the product; some users noted better results when contacting within the first 2 weeks.
- Follow up persistently: If you don’t get a response initially, follow up every few days with polite reminders, as persistence often leads to resolution.
- Escalate strategically: If direct contact fails, escalate by requesting to speak to a manager or a higher-level customer service representative.
- Ask for specific remedies: Whether a full refund, partial refund, or store credit, specifying your preferred outcome can expedite the process.
- Leverage social proof: Mentioning that you have seen others discuss similar issues online and are hoping for a resolution can sometimes prompt faster action.
- Use public platforms as a last resort: Posting your issue on public forums or social media (without aggressive language) sometimes encourages faster resolution.
- Be patient but firm: Some users find that responses take time; remain polite but firm in your expectations.
Why Do People Request Refunds from locklab
- Unsatisfactory results from the hair treatment.
- Expectations not met regarding hair regrowth or improvement.
- Ineffectiveness of the treatment within the promised timeframe.
- Product issues such as damaged or defective items.
- Change of mind about continuing the treatment.
- Allergic reactions or side effects from the product.
- Customer service dissatisfaction or communication problems.
locklab Refund Script
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Hello, I am writing to address a billing issue I experienced with my recent purchase from Locklab. I noticed an incorrect charge on my account, and I would like to request a refund for this amount. I appreciate your assistance in resolving this matter as soon as possible. Thank you for your help!
locklab Refund Policy
Lock Lab offers a 365-Day Happiness Guarantee, allowing customers to get a refund on their latest quarter of treatment within the first 12 months. However, this policy excludes the Monthly Plan and any applied discounts; customers need to initiate the refund process via email.
The Easiest Way to Get a locklab Refund
If you’re frustrated trying to get a refund from locklab—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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