Overview
Lose It is a user-friendly app and website that helps people lose weight by making it easy to track their daily food intake and stay within their calorie goals. You can set personalized weight loss goals, log the foods you eat, and even track your water intake. It also lets you set goals for macronutrients like protein and carbs. The app can connect with fitness devices like Apple Health and Google Fit to track your exercise. It has a handy barcode scanner to quickly log packaged foods and a smart camera feature to snap pictures of your meals for easy tracking. Plus, you get helpful progress reports that keep you motivated.
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The information is directly from loseit.com, describing their main features and services in simple terms suitable for a consumer's understanding.
How to Get a Lose It Refund: Step by Step
If you purchased through Apple/iTunes:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID credentials.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused."
- Select the Lose It! Premium subscription purchase from the list.
- Click "Submit" to send your refund request to Apple.
- Wait for Apple's decision, which may take a few days; if approved, the funds will be returned to your payment method.
If you purchased through Google Play:
- Open a web browser and go to play.google.com/store/account.
- Sign in with the Google account used for the Lose It! subscription.
- Click your profile picture at the top right, then select "Payments & subscriptions" > "Budget & order history."
- Find your Lose It! subscription purchase and click "Report a problem."
- Select the option that best describes your situation and state clearly you want a refund.
- Submit the form and wait 1–4 days for a decision.
- Emphasize that the subscription was accidental, renewed without notice, or unused to improve chances.
If you purchased directly through loseit.com:
- Make sure your account email and contact email are up to date on loseit.com.
- Go to the refund request form at https://refunds.loseit.com/hc/en-us/requests/new?ticket_form_id=360000959313.
- Fill out the form with the following information:
- Your email address.
- Details about your refund request in the "Tell Us More" field.
- Your Lose It! account email if different from your contact email.
- Choose the reason for your refund from the provided options.
- Attach any relevant documents (optional).
- Submit the form.
- Check your email for a link from Lose It! to continue and complete the refund request process.
Email
The email is not available.
Tips and Tricks for Getting a Lose It Refund
- Contact Apple directly for refunds because refunds for Lose It subscriptions are handled through Apple, not the developer.
- Be persistent and clear when describing your issue, emphasizing being charged despite cancelation attempts or despite not using the app.
- Use documented proof such as screenshots of your cancellation attempts or billing statements to support your claim.
- Request escalation by politely asking to speak with a supervisor or higher-level support if the initial customer service response is unsatisfactory.
- Mention timing clearly such as referencing the 7-day trial period or the date of unexpected charge to frame your refund request within an acceptable window.
- Avoid using the Lose It website support links as they often redirect in loops without providing direct contact information; instead, seek Apple support channels.
- If stuck, consider filing a complaint with Better Business Bureau (BBB) or other consumer protection agencies to demonstrate seriousness.
- Timing matters: act immediately after noticing an unwanted charge for better chances of refund.
- Leverage language that emphasizes misunderstanding or accidental renewal to gain empathy and leniency, such as "I believed my subscription was canceled," or "I did not authorize this renewal."
- If you use email support, remain polite and concise, reiterate your refund request multiple times if needed but avoid aggressive or rude language.
Why Do People Request Refunds from Lose It
- Difficulty canceling Premium subscriptions, with some users unable to cancel until after renewal.
- Auto-renewal without clear notice, leading to unwanted charges.
- No refunds or cancellation options after auto-renewal.
- Deceptive marketing practices and charging multiple times for a single order.
- Hidden fees that users were not expecting.
- Lack of accessible customer support to resolve subscription and refund issues.
- Broken subscription cancellation links on the website after free trials.
- No refunds for unused months on annual prepaid subscriptions.
- Requirement to cancel through third-party platforms like Google Play or Apple, causing confusion.
- Frustration with app bugs related to paid features not being fixed.
Lose It Refund Script
Script
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Dear Lose It Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. I noticed an accidental charge on my recent statement that I did not authorize. I have always appreciated the services provided, but this unexpected charge has caused some concern.
I kindly request a refund for this charge, and I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your response.
Best regards,
Lose It Refund Policy
Lose It's refund policy states that refunds for purchases made through Apple/iTunes can only be issued by Apple, and developers cannot provide them. For purchases made through Google Play or loseit.com, customers must fill out a specific form for refund options. Importantly, Lifetime Premium purchases are non-refundable.
The Easiest Way to Get a Lose It Refund
If you’re frustrated trying to get a refund from Lose It—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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