Overview
Lovi is a personal skincare assistant app that helps you take care of your skin in a smart and easy way. You can scan your face to check for things like acne, wrinkles, redness, and other skin issues. It also lets you scan cosmetic products to see if they're safe for your skin, without favoring any brands. Lovi gives you advice and recommends skincare routines and products tailored just for your skin type and needs. It's like having a skincare expert right on your phone, offering safe and science-backed tips to help you improve your skin over time. The app is especially careful to be safe for all skin types, including sensitive skin and even during pregnancy or breastfeeding.
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The description is based directly on the official Lovi website's information about their app features, services, and goals. It uses simple language aimed at consumers, highlighting the main offerings like skin and cosmetic scanning, expert advice, personalized routines, and a focus on safety and science-backed recommendations.
How to Get a lovi Refund: Step by Step
If you purchased through the Lovi website:
- Within 30 days of your initial purchase, send an email to care@lovi.care requesting a refund.
- Include your purchase details in the email, especially your order number and date of purchase.
- Mention that you are requesting a refund for the main recurring subscription service and that you are contacting within the 30-day refund window.
- Wait to receive an email notification about the status of your refund application.
- If your refund is approved, expect the refund to be processed within 14 days to your original payment method.
- Note that refund-eligible purchases must be made through the website; in-app purchases and downloadable workbooks are generally non-refundable.
If you purchased through Apple App Store:
- Open your browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the Lovi subscription.
- Click or tap on "I'd like to," then choose "Request a refund."
- Choose the reason for your refund request (e.g., subscription renewed without notice, account was unused).
- Select the Lovi subscription from the list of purchases.
- Submit your refund request and wait 24 to 48 hours for Apple to process it.
- You can check the status of your refund request on the same website after submission.
- If approved, the refund will be returned to your original payment method, which may take additional time to appear.
- If you do not find the charge, check your email for the receipt and sign in with the correct Apple ID.
- If the subscription is from Family Sharing, the family organizer must request the refund.
If you purchased through Google Play:
- Open the Google Play Store app or visit the Google Play order history page.
- Sign in with the Google account used for the Lovi subscription purchase.
- Locate the Lovi subscription purchase in your order history.
- Click or tap on the purchase and select "Request a refund" or "Report a problem."
- Choose the reason that best matches your refund request (e.g., unauthorized purchase, subscription renewed without notice).
- Follow the on-screen instructions to complete the refund request.
- Google Play will review your submission and notify you via email about the outcome.
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Tips and Tricks for Getting a lovi Refund
- Cancel subscription well before any auto-renewal charges to avoid yearly subscription traps.
- Repeat cancellation confirmation prompts multiple times as the UI often obstructs cancellations with persistent "Are you sure?" and "one month free" offers.
- Use firm, clear language in refund requests, emphasizing unfair charges or subscription traps.
- Document your cancellation attempts and communications as proof if the company disputes your refund request.
- Escalate to email support repeatedly if phone or website cancellation fails, demanding resolution or refund.
- Consider locking or changing your card if unauthorized charges continue and refunds are denied.
- Timing your refund request early after charge or service cut-off increases chances of success.
- Be prepared for poor customer service and obstructive tactics; persistence is key.
Why Do People Request Refunds from lovi
- Misunderstanding about product delivery: Customers expected physical products but only received product recommendations.
- Subscription confusion: Accidental subscription purchase due to misunderstanding the subscription process, sometimes complicated by language barriers.
- Cancelling subscription difficulties: Users report the app makes it hard to cancel subscriptions with multiple confirmation steps and offers that reset the cancellation process.
- Frustration with subscription traps: The app's design reportedly includes mechanisms that make final cancellation difficult after declining free extension offers.
- Dissatisfaction with app effectiveness: Users lost faith due to unsatisfactory skincare recommendations and ingredient claims.
- Policy on in-app purchases: Charges for in-app purchases are generally nonrefundable.
- No refunds on partial usage: There are no refunds or credits for partially used subscription periods.
- Non-refundable downloadable workbooks: Purchases of downloadable materials are non-refundable.
lovi Refund Script
Script
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Dear Lovi Support Team,
I hope this message finds you well. I am writing to request a refund due to an accidental charge that occurred on my account. Despite my satisfaction with your service, I believe this particular charge was made in error.
I would appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
lovi Refund Policy
Lovi's refund policy states that all charges for in-app purchases are generally non-refundable and no refunds or credits will be issued for partially used periods. However, if a user is not satisfied with a subscription purchased through their website, they can request a refund within 30 days of the initial purchase, and subsequent purchases are also refundable within 30 days. Refund requests will be reviewed and if approved, processed within 14 days.
The Easiest Way to Get a lovi Refund
If you’re frustrated trying to get a refund from lovi—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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