Overview
MAËLYS offers a range of body and face care products that help shape, lift, and firm your skin where you want it. They have creams, masks, serums, and treatments that address common skin concerns like stretch marks, cellulite, loose skin, and rough patches. You can find products for different body areas like arms, belly, legs, and even face care. Their products are made with science-backed ingredients, are cruelty-free, and free from harsh chemicals. It's all about helping your skin look and feel better in a gentle, effective way.
Difficulty
12345678910
Easy Medium Very Hard
The information was directly gathered from the company's official about us page and product categorizations, which describe their main services and products in simple terms suitable for consumers.
How to Get a MAËLYS Refund: Step by Step
If you purchased through maelyscosmetics.com directly:
- Identify the subscription order you want a refund for; ensure it is unopened and in its original packaging for eligibility.
- Contact MAËLYS customer service by sending an email to service@maelyscosmetics.com with the subject line: "REFUND - ORDER #YourOrderNumber".
- In your email, specify the exact products you wish to return and include the order number.
- Mention if you have any issue with the order or refund request to get assistance.
- Wait for the customer service team to send you a prepaid return shipping label.
- Print and affix the prepaid return label to the package containing the unopened products.
- Ship the package back to MAËLYS using the carrier specified on the prepaid label.
- Once MAËLYS receives and inspects the returned products, they will process your refund.
- Note: Original shipping and handling fees are non-refundable.
If you purchased through a third-party billing provider:
- Determine the billing provider used (e.g., Apple, Google Play).
- Follow the refund process specific to that billing provider as MAËLYS manages direct refunds only for website orders.
- If the billing provider does not have a formal refund flow, contact their support directly through their official app or website.
- When requesting the refund, emphasize if the subscription renewed without notice or if the account was unused to increase refund chances.
Phone
The phone is not available.
Tips and Tricks for Getting a MAËLYS Refund
- Be proactive and strict about the 21-day trial period—initiate returns well before day 14 to avoid cut-off issues.
- Use clear, firm language in emails requesting refund with order number and reason for return; always follow up persistently.
- Demand a prepaid return label early and verify it works before sending back products.
- Keep proof of return shipment and date it was sent to counter any late return accusations.
- Escalate uncooperative cases via credit card or PayPal disputes if customer service is unresponsive or denies refund unfairly.
- Use forums and social media to publicly highlight your case—sometimes public pressure accelerates resolution.
- Be prepared to ignore or reject offered product exchanges or discounts—persistently request an outright refund.
- Contact customer service via email customerservice@maelyscosmetics.com and consider LinkedIn outreach if possible, due to no phone support.
- Monitor charges closely and dispute unauthorized or repeated charges immediately through your bank.
- Stay calm but firm, documenting all communications and dates to build your case if escalation is needed.
Why Do People Request Refunds from MAËLYS
- Unexpected charges despite the "Try Before You Buy" offer promising no upfront payment, leading to refund requests.
- Difficulties obtaining refunds after deciding not to keep products within the 21-day trial period.
- Additional products added to orders without customer consent causing refund demands.
- Communication problems such as not receiving return labels or confirmation of refunds.
- Refund delays due to technical issues on the company's side.
- Non-refundable $5 shipping fee charged upfront, which customers complain about.
MAËLYS Refund Script
Script
Copy
Dear MAËLYS Customer Service,
I hope this message finds you well. I am writing to address a billing issue regarding a recent transaction on my account. It appears that I was charged for a product that I did not intend to purchase. I have also experienced some dissatisfaction with the items I received, as they did not meet my expectations based on the product descriptions.
Given these circumstances, I would like to kindly request a refund for the accidental charge. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your assistance.
Best regards,
MAËLYS Refund Policy
MAËLYS Cosmetics has a refund policy that allows customers to return products within 14 days of purchase, provided that the items are unused and in their original packaging. Customers can also take advantage of a 60-day money-back guarantee if they are not satisfied with their purchase.
The Easiest Way to Get a MAËLYS Refund
If you’re frustrated trying to get a refund from MAËLYS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
