Overview
NESN, or New England Sports Network, is a TV network focused on sports in the New England area. It's owned by the Boston Red Sox and Boston Bruins and shows lots of their games throughout the year. Besides baseball and hockey, NESN also airs other local sports events and programs. They reach millions of homes in New England and even offer streaming options through NESN 360 or their app. Basically, if you're a fan of New England sports, NESN is a key spot to watch games and catch up on local sports news and events.
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The description is based directly on official information from NESN's About page, which is the best source for an accurate, consumer-friendly overview of their services and mission.
How to Get a NESN Refund: Step by Step
If you purchased through NESN.com directly:
- Call NESN customer service at 1-617-963-0707 between 12:30 PM and 10:00 PM to speak with a billing agent directly about your refund request.
- Explain that you are requesting a refund for your NESN subscription, emphasizing if the subscription renewed without your notice or if the account was unused.
If you purchased through Roku:
- On your Roku device, go to Home > Settings > Payment method to review or update your payment info.
- Manage your NESN subscription by visiting https://go.roku.com/pay on a web browser.
- Contact Roku Support directly to request a refund, since all cancellations and refunds for Roku Pay apps must go through Roku.
- When requesting a refund from Roku, mention if the subscription renewed without notice or if you did not use the account.
If you purchased through Apple:
- Go to https://reportaproblem.apple.com and sign in with your Apple ID used for the NESN subscription.
- Click "I'd like to" and select "Request a refund."
- Choose the reason for the refund request, such as an unexpected renewal or unused subscription.
- Submit the request and monitor for Apple's response within a few days.
Email
The email is not available.
Tips and Tricks for Getting a NESN Refund
- Contact customer support promptly by phone rather than just email for faster processing.
- Be clear and polite when requesting a refund; mention the specific issue with your subscription.
- Ask for escalation to a supervisor or billing department if initial contact is unhelpful.
- Reference the timing of the refund as taking 5-7 business days but be patient for exceptions.
- Note any ticket redemption with the subscription delays refund processing, so mention whether you used included tickets or not.
- Follow up regularly until the refund is confirmed and processed.
- Keep records of all communications including dates, names of representatives, and notes on the conversation.
- Request a refund hold until after relevant events (like games) are played if tickets are involved, to avoid confusion.
- Utilize the bank or payment provider to monitor or dispute delayed refunds if NESN delays excessively.
- Timing your cancellation before the start of the season or billing cycle can make refund processes smoother as fewer tickets may be involved.
Why Do People Request Refunds from NESN
- High subscription cost: NESN subscription costs $330 a year, which many users find expensive.
- Accessibility issues: NESN is considered not easily accessible or affordable for many viewers.
- Additional cable premiums: Users often have to pay extra premiums through cable packages to access NESN content.
- Excessive advertising: Frequent advertisements during games (sometimes lasting up to 2 hours between innings) frustrate viewers.
- Dissatisfaction with team performance: Frustration with the local team's performance and management contributes to refund requests.
- Poor perceived value: General sentiment that the current NESN offering does not provide good value for the price paid.
NESN Refund Script
Script
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Hello NESN Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent subscription charge. It appears that I was billed incorrectly for a service that I did not intend to purchase or continue. Given the circumstances, I would appreciate your assistance in processing a refund for this accidental charge.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards.
NESN Refund Policy
NESN's refund policy states that payments are non-refundable, and there are no refunds or credits for partially used billing periods. If a subscriber cancels their NESN 360 subscription, it only stops future charges, but they will retain access until the end of the current subscription term.
The Easiest Way to Get a NESN Refund
If you’re frustrated trying to get a refund from NESN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.