Overview
North American Learning Institute (NALI) is an eLearning company that offers affordable and easy-to-access online courses. They provide classes for court requirements, workplace training to keep employees in line with rules, programs for middle and high school students and college learners, plus personal growth courses for things like job prep and relationship help. Their classes are recognized all over the U.S. and Canada, fully online so you can do them anytime on your computer or phone, and they have a money-back guarantee if your certificate isn't accepted.
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The information was directly obtained from the company's official website nalearning.org, which states their mission, types of courses, target audiences, delivery method, and guarantees in simple terms suitable for consumers.
How to Get a North American Learning Institute Refund: Step by Step
If you purchased through the North American Learning Institute website (nalearning.org):
- Contact customer support directly. Use the email help@nalearning.org or call or text (888) 338-8855.
- State that you want a refund for your membership, subscription, or charge. Mention any specifics like the date of purchase and the amount charged.
- If there is a recurring subscription, request cancellation as part of the refund process. This ensures no further charges are made.
- Explain that you are requesting a refund for the main service and clarify any misunderstandings if necessary.
- Use a polite but firm tone emphasizing the need for a refund. Highlight if the charge was unexpected or if the service was unused.
- Keep records of all communications until the refund is processed.
Tips and Tricks for Getting a North American Learning Institute Refund
- Request refund within 30 days of payment to increase chance of success.
- Provide official, written proof from a probation officer or court that the course was not accepted; emails alone are insufficient.
- Use calm and clear language emphasizing non-acceptance of course by court as the basis for refund request.
- Contact customer service via both email (help@nalearning.org) and phone/text (888-338-8855) to follow up persistently.
- Escalate by mentioning consumer protection rights or dispute through third-party platforms if refund is denied.
- Consider posting a negative review on forums or review sites and mention this to customer service, as some users reported refunds after review removal.
- Be wary of duplicate charges and notify customer service immediately for possible refunds.
- Document all communications and keep copies of requests, responses, and proof submitted to strengthen your case.
- Timing your refund request promptly after course rejection by the court helps avoid policy rejections.
- Avoid confrontational language as polite persistence reportedly works better than aggressive demands.
Why Do People Request Refunds from North American Learning Institute
- Course certificate not accepted by court or legal entity
- Request for refunds shortly after purchase but denied due to accepted refund policy
- Course not completed, refunds generally not provided even if contacted shortly after payment
- Lack of clear communication or understanding of refund policy terms
- Disputes over course product quality or acceptance
- Refunds sometimes granted as one-time courtesy when course is not accepted
North American Learning Institute Refund Script
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Dear North American Learning Institute Team,
I hope this message finds you well. I am writing to bring to your attention an issue I encountered regarding my recent billing. I noticed an accidental charge on my account that I did not authorize, and I would like to request a refund for this amount.
Given my experience with your services, I trust you will address this matter promptly and am optimistic about resolving it quickly. Thank you for your assistance and understanding.
Best regards,
North American Learning Institute Refund Policy
The refund policy of North American Learning Institute includes a 100% money-back guarantee. If a student's certificate is not accepted for any reason, they can contact the institute to receive a full refund of the course price.
The Easiest Way to Get a North American Learning Institute Refund
If you’re frustrated trying to get a refund from North American Learning Institute—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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