Overview
Pettable helps people get legitimate Emotional Support Animal (ESA) letters through an easy online process. They connect you with licensed mental health professionals for a quick tele-therapy consultation and provide a valid ESA letter usually within 24 to 48 hours. Pettable also offers dog training services to prepare dogs as psychiatric service dogs, which helps with public access and travel rights. They support customers all week and provide additional help with paperwork if needed. Their services follow the law and even allow covering two pets on one ESA letter without extra fees.
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The information is directly gathered from pettable.com, the company's official website, and clearly states their main consumer-focused services: ESA letter consultations and dog training for psychiatric service dogs, alongside additional customer support and legal compliance.
How to Get a Pettable Refund: Step by Step
If you purchased through Pettable.com directly:
- Log in to your Pettable account on pettable.com.
- Confirm that you have either not qualified for the ESA letter or your landlord has rejected the letter after you provided it.
- Prepare to request a refund by noting that Pettable offers a full Money Back Guarantee for these scenarios.
- Use the contact form or support email (found on pettable.com under the Help Center) to submit a refund request.
- In your refund request, emphasize that you either did not qualify for the ESA letter or that your landlord rejected the letter despite following the process, mentioning the HUD complaint if applicable.
- Include your purchase details, account information, and any relevant communication about your ESA letter rejection or disqualification.
- Wait for Pettable to process your refund, which should be 100% of your purchase price in these cases.
Tips and Tricks for Getting a Pettable Refund
- Contact customer service early, preferably before the service is rendered, to request a refund.
- Use email communication to create a paper trail and document all refund requests and responses.
- Be polite but firm when stating your case, emphasizing that no service was rendered if applicable.
- Reference their refund promise if your ESA letter or document is not accepted or if the service was not provided.
- Escalate by filing a dispute with your bank if customer service refuses to refund and you have proof of non-service.
- Mention that you understand their clinicians need to be paid but highlight situations where the service was not utilized as a reason for refund.
- Act quickly because some users reported being denied once the appointment or service was partially processed.
- Try to negotiate resolution by asking them to make it work first with the complex or entity requiring the letter before demanding a refund outright.
Why Do People Request Refunds from Pettable
- Do not qualify for an ESA letter after consultation as determined by the licensed mental health professional.
- Landlord does not accept the ESA letter after filing a complaint with HUD.
- LHCP unable to recommend or issue an ESA or PSD letter.
- Extenuating circumstances at Pettable's discretion, with possible cancellation fee.
- Change in laws or regulations restricting or preventing ESA accommodation (e.g., housing, air travel).
- Airlines discontinue accommodation of emotional support animals.
Pettable Refund Script
Script
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Dear Pettable Support,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. Unfortunately, I noticed an accidental charge on my account that I did not authorize or expect. I believe this may have been a mistake, and I am quite dissatisfied with this situation.
I kindly request a refund for this charge at your earliest convenience. Thank you for your understanding and assistance in resolving this matter. I look forward to your prompt response.
Best regards,
Pettable Refund Policy
Pettable.com has a strict refund policy where orders are generally non-refundable after signing the Licensed Health Care Professional consent form. Refunds may be issued if the customer does not qualify for an Emotional Support Animal letter or if the landlord does not accept the ESA letter after a complaint with the HUD. A $30 administration fee may apply if a refund is requested before signing the consent form, while express consultation costs are non-refundable due to immediate processing.
The Easiest Way to Get a Pettable Refund
If you’re frustrated trying to get a refund from Pettable—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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