Overview
Philo is a streaming service that offers you live TV and on-demand shows and movies for just $28 a month. You get access to over 70 popular live channels focused mostly on entertainment, plus you can watch tons of shows and movies from the AMC+ library. You can record as much TV as you want with its unlimited DVR and save those recordings for up to a year. It lets you watch on up to 3 devices at the same time and create up to 10 different profiles, so everyone in the family can have their own space. You can watch Philo on lots of devices like phones, tablets, smart TVs, and streaming players, all without needing a contract or any cable box. They even have 24/7 customer support if you need help and a free 7-day trial to try it out first.
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The info was taken from the official Philo website and multiple other reviews that consistently describe Philo's services in simple terms suitable for consumers.
How to Get a Philo Refund: Step by Step
If you purchased through Philo.com directly:
- Go to the Philo Help Center at help.philo.com.
- Use the 24/7 live chat feature or email help@philo.com to contact customer support.
- When contacting support, mention that you want a refund due to an accidental charge, service issue, or an unintended renewal.
- If the subscription is still active, be prepared to cancel it as part of the refund request process.
- Emphasize that the charge was unexpected or that the service was unused to increase the chance of refund approval.
- Wait for customer support to confirm refund eligibility and processing; refunds typically take a few business days to process.
If you purchased through Roku:
- Open the Roku Channel Store or Roku device settings.
- Navigate to your subscriptions list by selecting Profile -> Manage Subscriptions.
- Select the Philo subscription.
- Use the "Request a Refund" option if available; if not, proceed to cancel the subscription and contact Roku support.
- Contact Roku customer support online or via phone.
- Explain that the subscription renewed without clear notice or that the account was unused and request a refund.
- Complete any required forms or follow further instructions from Roku support to finalize the refund.
If you purchased through Apple App Store (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top and select "Subscriptions."
- Find the Philo subscription and tap "Report a Problem" or "Cancel Subscription" if still active.
- Go to reportaproblem.apple.com in a web browser.
- Log in with your Apple ID and locate the Philo subscription charge.
- Select "Report a Problem" and choose the appropriate reason, such as unintended renewal or did not authorize the charge.
- Submit the request and monitor your email for Apple's response.
- Use messaging that emphasizes lack of prior notice and that the service was unused for a higher chance of refund approval.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the profile icon and go to "Payments & subscriptions."
- Select "Subscriptions" and find your Philo subscription.
- Tap "Cancel subscription" if still active to prevent further charges.
- Go to play.google.com/store/account and under "Order history," locate the Philo charge.
- Click "Report a problem" and select a reason like accidental purchase or no prior notification.
- Complete the form and submit it to Google for review.
- Use phrasing that stresses lack of authorization or unintended renewal for better chances of getting a refund.
Tips and Tricks for Getting a Philo Refund
- Contact support directly via live chat or phone rather than only canceling online to get quicker and more effective assistance.
- Be polite but firm; clearly state that you canceled but were still billed to hold ground on your refund request.
- Emphasize timing by mentioning you canceled within the trial period or before the next billing cycle to strengthen your case.
- Ask to escalate politely by requesting to speak with a supervisor if the initial representative denies your refund.
- Mention any technical difficulties encountered during cancellation, such as missing cancel buttons or website glitches.
- Follow up promptly as soon as you notice an unwanted charge to show seriousness and persistence.
- Use persistent but courteous communication; some users succeeded after repeatedly contacting support.
- Threaten to cancel the service permanently if necessary, to indicate your seriousness about not wanting to be charged.
- For purchases made through Roku, Apple App Store, or Google Play, use their refund and cancellation processes in parallel while explaining the situation to Philo support.
- Cancel via chat if free trial cancellation links are missing or ineffective, as customer service sometimes needs to manually intervene.
- Explain accidental charges, unintended renewals, or unused services as reasons for your refund when communicating with support.
Why Do People Request Refunds from Philo
- Unauthorized or unexpected charges: Customers report being charged without clear consent or knowledge.
- Difficulty canceling free trials: Users find it hard to cancel free trials, sometimes with no cancel button visible.
- Transition from free trial to paid subscription without consent: Complaints about free trials automatically converting to paid subscriptions without clear consent.
- Poor customer service: Reports of unresponsive or unhelpful customer service especially regarding refund requests and cancellations.
- Fraudulent charges or account misuse: Allegations of charges from unauthorized use or fraudulent access to payment information.
- No refund policy dissatisfaction: Philo’s no refund policy leads to dissatisfaction when customers request refunds but are denied.
- Unexpected charges after free trial expiration: Customers charged without clear communication after trial period ends.
- Lack of documentation or proof of consent: Customers report no paper trail or documentation proving agreement to terms or payments.
- Many commercials during free trials: Dissatisfaction with frequency of commercials during the trial session.
Philo Refund Script
Script
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Hello Philo Support,
I hope this message finds you well. I am writing to address a billing issue I encountered on my account. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this oversight. I kindly request a refund for this charge at your earliest convenience. I appreciate your attention to this matter and look forward to your prompt response.
Thank you!
Best regards,
Philo Refund Policy
Philo's refund policy states that there are no refunds or credits for partial monthly subscriptions, and promo codes are non-refundable once purchased. Subscriptions will automatically renew unless canceled by the user.
The Easiest Way to Get a Philo Refund
If you’re frustrated trying to get a refund from Philo—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.