Overview
Planet Fitness is a friendly and affordable gym that's perfect for people new to working out or those who like to keep it casual. They call their gyms the "Judgement Free Zone®" because it's a welcoming place where no one judges you no matter your fitness level. They offer lots of workout equipment and free fitness training to help you get started. With over 2,700 locations, it's easy to find a Planet Fitness nearby and join their community focused on helping people get healthier in a supportive environment.
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The description is based on direct information from Planet Fitness's official website about their services and mission, emphasizing affordability, a welcoming environment, free training, and accessibility for casual and first-time gym users.
How to Get a Planet Fitness Refund: Step by Step
If you purchased through Planet Fitness (direct billing):
- Contact your home club directly by phone or in person to inquire about refund eligibility for your membership charges.
- Submit a written refund request including your full name, membership details, reason for refund, and any supporting documents. This can be done in person at your home club or sent via certified mail.
- Mention key refund angles:
- If the subscription renewed without prior notice.
- If you did not use the gym during the billing period charged.
- If you experienced issues like relocation or injury preventing you from attending.
- Follow up regularly if you do not receive a response within 10 business days. Visit the club in person if needed to escalate.
- Monitor your bank or credit statements for any unauthorized charges after cancellation and dispute charges promptly if they occur.
Email
The email is not available.
Tips and Tricks for Getting a Planet Fitness Refund
- Always cancel in person if possible: Many users report phone and email cancellations are ignored. Going to the club and talking face-to-face increases chances of success.
- Send a certified letter or hand-deliver a written cancellation request: This creates a tangible paper trail that some gyms respond better to.
- Cancel at least 7 days before the billing cycle: Late cancellations are often denied refunds.
- Request to speak to a manager: Be polite but firm when escalating to management. Often staff claim they cannot refund but managers may have discretion.
- Use specific contract language and highlight cancellation clauses: Referencing the terms you signed can strengthen your case.
- Document all interactions: Keep records of dates, times, names of staff you spoke with, and what was said.
- Be persistent with follow-ups: Some users had success after multiple visits or calls over weeks.
- Leverage timing during special circumstances: For example, citing inability to attend due to COVID restrictions has helped some get partial refunds or freezes.
- Use polite but assertive language: Avoid aggressive tones but clearly state you expect a refund or cancellation per policy or goodwill.
- Consider disputing charges with your credit card issuer: If the gym refuses to refund, some users successfully got chargebacks.
- Freeze memberships temporarily if outright cancellation is denied: Some users got refunds or credits after freezing and then canceling later.
- Check for updated online cancellation options: Some users found that by updating addresses or using certain website tricks, they unlocked online cancellation.
- Beware of annual fees and cancellation fees: Timing your cancellation to avoid these or negotiating them down can be effective.
Why Do People Request Refunds from Planet Fitness
- Difficulty in canceling memberships: Members often find the cancellation process inconvenient, requiring in-person visits or certified mail, which can be problematic especially during COVID-19 restrictions.
- Unclear or restrictive cancellation policies: Membership agreements require cancellation at the original club or written notice by specific dates, leading to unexpected charges.
- Early termination fees: Members face buyout fees if canceling before contract end, causing refund requests.
- Billing issues: Charges after cancellation or failure to stop billing on time result in refund demands.
- Poor customer service: Difficulty reaching responsive support for cancellations and refunds increases complaints.
- Membership freeze or closure due to COVID-19: Restrictions caused members to want refunds or cancellations but faced policy hurdles.
- Perception of scam or unfair practices: Members feel policies are designed to retain revenue unfairly, leading to negative experiences and refund requests.
- Memberships not used: Customers request refunds for periods when they did not use the gym but were still charged.
Planet Fitness Refund Script
Script
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Dear Planet Fitness Team,
I hope this message finds you well. I am writing to address a billing issue I recently encountered with my account. I was unexpectedly charged for my membership despite having canceled it on [insert date of cancellation]. I kindly request a refund for this accidental charge as it was not my intention to continue billing beyond my cancellation date.
Thank you for your attention to this matter. I look forward to resolving this promptly.
Best regards,
[Your Name] [Your Membership Number] [Your Contact Information]
Planet Fitness Refund Policy
Planet Fitness does not offer a standard refund policy, as their cancellation process varies by location. Members must contact their home club for details, generally needing to provide written notice to cancel, with specific deadlines to avoid billing. If a member cancels before the end of a contracted term, a $58 buyout fee applies.
The Easiest Way to Get a Planet Fitness Refund
If you’re frustrated trying to get a refund from Planet Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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