Overview
Prodigy Education offers free, fun, and adaptive learning games for kids to practice math and English skills that match school standards. They provide tools for parents and teachers to support kids' learning at home and in class. Kids play an engaging game with quests and rewards while learning math and English. There are optional memberships for parents who want extra features like more practice, motivation tools, and progress tracking.
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The information is directly from the official Prodigy Education website, describing the services in simple terms suitable for consumers, highlighting the free educational games, parent and teacher tools, and optional memberships for enhanced learning experience.
How to Get a Prodigy Education Refund: Step by Step
If you purchased through Prodigy Education website (prodigygame.com):
- Within the eligible refund period, open www.prodigygame.com/support.
- Submit a refund request ticket explicitly asking for a refund or start a live chat with a support agent.
- Specify that you want a refund for your membership subscription and ensure your request is made within:
- 15 days of a monthly subscription term, or
- 30 days of a 6-month or annual subscription term.
- Your refund will be issued back to your original payment method and only for the most recent term paid.
- Note that cancelling without a refund request will not trigger a refund.
If you purchased through Apple App Store:
- On your iOS device, open the Settings app.
- Tap your Apple ID at the top, then tap Subscriptions.
- Find your Prodigy subscription and tap it to view options.
- You may cancel the subscription here if needed.
- To request a refund, open a browser and sign in to reportaproblem.apple.com.
- Select "I'd like to" > "Request a refund." Then select the reason for your refund (e.g., subscription renewed without notice, or the account was unused).
- Submit your request and wait 24 to 48 hours for an update.
If you purchased through Google Play:
- Open Google Play Account and sign in.
- Navigate to "Order History" and find the Prodigy subscription purchase.
- Click on the order and select "Request a refund" or "Report a problem."
- Choose the relevant reason such as accidental renewal or unused account.
- Submit your request and wait for Google Play to process it.
If you purchased through Microsoft Store or Xbox:
- Go to your Microsoft Order History page and sign in.
- Locate the subscription purchase related to Prodigy Education.
- Click "Request a refund."
- Provide detailed reasons for your refund, like an unwanted renewal or unused subscription, and proceed by selecting Next and then Submit.
- Refunds typically take 3-5 business days to process and will return to the original payment method.
Email
The email is not available.
Tips and Tricks for Getting a Prodigy Education Refund
- Always cancel through the parent account, not the student account, as membership management is only available there.
- Use manual login with email and password on the parent login page instead of using Google or other social login methods to avoid login issues.
- Visit the direct membership management page at www.prodigygame.com/parent rather than the general site to find cancellation options clearly.
- Contact customer support directly if the website links or cancellation options are unclear or unavailable; some users report success when escalating politely to support agents.
- Be persistent and patient; multiple attempts and polite follow-ups may be needed, especially if charged after cancellation attempts.
- Use clear, polite, and concise language in all communications, thanking support for their help and explaining why you want a refund (e.g., dissatisfaction, accidental purchase, etc.).
- Request a refund explicitly in your communication rather than just cancellation; some users received refunds when explicitly asking for them after cancellation.
- Escalate politely if the first support reply is unhelpful, asking to speak to a supervisor or higher-level support for refund considerations.
- Time your refund requests soon after purchase or renewal as chances of success are higher if made quickly, especially within the first few days of billing.
- Keep records and screenshots of all communications and transactions as proof in case of disputes or if you need to escalate further (e.g., bank disputes).
Why Do People Request Refunds from Prodigy Education
- Difficulty canceling subscription: Users report trouble canceling memberships, leading to unwanted charges.
- Charges without notice: Complaints about being charged for renewals or subscriptions without clear prior notification.
- Denied refund requests: Refunds often denied after certain periods or under restrictive policies.
- Billing errors: Charges for multiple memberships or incorrect email address causing unintended payments.
- Changes in game model: Shift to a pay-to-win or membership-required system causing dissatisfaction.
- Misleading advertising: Users feel misled about game benefits or membership value.
- Specific in-game issues: Like inability to access certain features or content after game updates (e.g., evolving a magma ignios before changes).
Prodigy Education Refund Script
Script
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Hello Prodigy Education Team,
I hope this message finds you well. I am writing to address a billing issue that has recently occurred with my account. I noticed an accidental charge that I did not authorize, and I am quite dissatisfied with this unexpected billing.
I would greatly appreciate it if you could process a refund for this charge at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Prodigy Education Refund Policy
Prodigy Education's refund policy states that unless otherwise specified, all fees paid for their services are non-refundable to the fullest extent allowed by law. However, for consumers in Quebec, they will not charge any subscription fees after a subscription has been canceled.
The Easiest Way to Get a Prodigy Education Refund
If you’re frustrated trying to get a refund from Prodigy Education—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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