Overview
Promova is a company that helps people learn English in a fun and easy way. They offer bite-sized language lessons with interesting cultural stories, special courses focused on Business English, Travel English, or even learning through TV shows. You can access lessons through their website or mobile app. They have certified tutors who create personalized plans and offer private lessons that fit your schedule. You can also join group lessons or free conversation clubs to practice speaking. Along with that, they provide books for learning words in context and a blog with useful tips. They use a mix of technology and interactive tools to make learning more effective and engaging.
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The information was directly extracted from Promova's official website, which lists detailed descriptions of their services tailored for learners at different levels and needs. The language is simplified and consumer-friendly, making it suitable to share in a casual conversation.
How to Get a Promova Refund: Step by Step
If you purchased through Promova.com directly:
- Log in to your Promova account on the website.
- Go to the 'My profile' tab and then click on 'Payments and subscriptions.'
- Locate the subscription you want a refund for.
- Click the three dots on the top right of that subscription and select 'Cancel subscription.' Complete the cancellation questionnaire.
- Send an email to support@promova.com requesting a refund with the subject mentioning the unauthorized or unwanted charge.
- In the email, emphasize that the subscription was renewed without notice or that the account was unused, depending on your situation.
- Wait for a confirmation email from Promova support regarding your refund request.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top with your name.
- Select 'Subscriptions' from the menu.
- Find the Promova subscription and tap it.
- Tap 'Cancel Subscription' to stop future payments if not already canceled.
- Open your web browser and go to https://reportaproblem.apple.com/.
- Log in with your Apple ID and locate the Promova subscription purchase.
- Request a refund by selecting a reason such as "Subscription renewed without notice" or "I did not use the account." Follow the prompts to submit the request.
If you purchased through Google Play:
- Go to https://play.google.com/store/account/subscriptions and sign in with the Google account used for Promova.
- Select the Promova subscription from your subscriptions list.
- Click 'Manage' and then 'Cancel Subscription' if you haven’t already.
- Return to the subscriptions page and select the subscription again.
- Click 'Request a refund' or 'Report a problem' (if available).
- Choose a reason such as "Subscription renewed without notice" or "Account unused." Follow the steps to submit your request.
- If no direct refund option is available, use Google Play Help to contact support and explain your refund request with the same phrasing angles.
Tips and Tricks for Getting a Promova Refund
- Contact Apple or Google support directly for a refund if Promova's own support is unhelpful or redirects you.
- Cancel subscription immediately upon deciding to stop to prevent further charges.
- Highlight unauthorized charges or lack of consent for subscription renewals or payments in your communication.
- Emphasize that you never agreed to continue beyond the free trial period in your messages.
- Use firm, clear language
- Escalate by complaining on platform-specific channels like Apple App Store or Google Play where applicable.
- Be persistent and follow up regularly until your refund request is addressed.
- Timing matters: request refund as soon as you notice unwanted charges, preferably within the trial or just after.
Why Do People Request Refunds from Promova
- Unauthorized or unexpected charges: Customers experiencing charges they did not anticipate or agree to, sometimes without having downloaded the app.
- Unclear or deceptive marketing tactics: Complaints about being targeted by marketing emails or tactics perceived as misleading.
- Dissatisfaction with the language content: Customers finding the language lessons inaccurate or not meeting expectations.
- Subscription cancellation difficulties: Users wanting refunds due to troubles cancelling subscriptions or confusion about the cancellation process.
- Trial period issues: Being charged subscription fees after a trial period without clear consent or notification.
- Platform-specific refund limitations: Refunds for subscriptions bought via Apple App Store or Google Play Store must be handled through those platforms, causing frustration.
- General dissatisfaction: Customers simply not interested or satisfied with the course after subscribing and wanting to stop payments.
Promova Refund Script
Script
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Dear Promova Support Team,
I hope this message finds you well. I am writing to address an issue I encountered with my recent billing. I noticed an accidental charge on my account that I did not authorize, and I am disappointed as I expected a more seamless experience. I would greatly appreciate it if you could process a refund for this charge at your earliest convenience.
Thank you for your understanding and assistance in resolving this matter. I look forward to your prompt response.
Best regards,
Promova Refund Policy
Promova's refund policy allows users to request refunds via email for subscriptions purchased directly through their website. However, if the subscription was purchased through the App Store or Play Store, refunds are processed through those platforms, and users must first cancel their subscription before seeking a refund.
The Easiest Way to Get a Promova Refund
If you’re frustrated trying to get a refund from Promova—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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