Overview
Regain is a service that offers convenient and affordable online therapy specifically designed for individuals and couples who want to improve or save their relationships. They connect you with licensed, board-accredited therapists and provide therapy sessions you can do right from your home.
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The information from Regain's official website clearly states that Regain offers online therapy with licensed therapists, focusing on individual and couples therapy to help improve or save relationships. The description is simple and geared towards consumers.
How to Get a Regain Refund: Step by Step
If you purchased through regain.us (direct purchase):
- Email Regain customer support at support@regain.us or call them at (844) 518-9559 to request a refund.
- Clearly state that you are requesting a refund for your membership or subscription charge.
- Emphasize any relevant reasons like unexpected charges, double billing, or unused membership time.
- If calling, be polite but firm, and mention that you found no clear refund option on the website.
- Be prepared that refunds are given only on a case-by-case basis, so persistence and clear reasoning may help.
Tips and Tricks for Getting a Regain Refund
- Be direct and concise: Clearly state that you want a refund without over-explaining your reasons.
- Mention accidental renewals or charges: Users have had success stating the subscription or payment was accidental.
- Request prorated refunds: Ask specifically for refunds on unused portions of the subscription or recent payments.
- Use financial hardship as a reason: Saying you "can't afford it" might increase chances of getting refunded.
- Politely escalate: If the first response is a partial refund or credit offer, politely decline and ask again for a full or larger refund.
- Keep communication professional and calm: Avoid hostile language to increase cooperation from support.
- Timing matters: Request refunds promptly after the charge or service dissatisfaction occurs.
- Leverage therapist cancellations: If therapy sessions are canceled but charges continue, use that as a strong point for refund claims.
- Do not rely solely on official policies: Users report that persistence and polite, reasonable arguments can get results beyond what official policy states.
Why Do People Request Refunds from Regain
- Unauthorized subscriptions: Customers signed up for what they thought was a single session but were charged weekly or monthly without explicit consent.
- Unexpected charges: Customers saw recurring charges of $60 per week or $240 per month they did not anticipate.
- Account access issues: Difficulty logging into accounts or canceling subscriptions.
- Subscriptions extended despite cancellation: Some customers canceled but their subscriptions continued with no refunds.
- Automatic payments enrolled without consent: Complaints about being charged repeatedly despite refund requests.
- Hidden subscription details and misleading charges: Customers felt misled by lack of transparent billing information.
- Poor customer service: Lack of response or refusal to grant refunds.
- Charged for unused sessions: Customers attended only one session but were charged for multiple sessions.
- Refund denial and alternative offers: Requests for refunds were denied in favor of discounts or service extensions.
- Perception of scam or unethical business: Customers felt they were victims of healthcare fraud or unethical practices.
Regain Refund Script
Script
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Hello Regain Support,
I hope this message finds you well. I am writing to address an issue with my recent billing, as I noticed an unexpected charge on my account. Due to this billing issue and my dissatisfaction with the service provided, I would like to kindly request a refund for this charge.
I understand that refunds are considered on a case-by-case basis, and I would appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue, and I look forward to your swift response.
Best regards,
Regain Refund Policy
Regain.us allows members to cancel their memberships at any time and for any reason. However, the website does not explicitly detail a refund policy, indicating that the cancellation is a flexible option for users to manage their therapy needs.
The Easiest Way to Get a Regain Refund
If you’re frustrated trying to get a refund from Regain—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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