Overview
Rent the Runway is a service where you can rent designer clothes and accessories instead of buying them. You can choose outfits for everyday wear or special occasions, wear them, and then return them when you're done. They also have options to keep pre-loved designer pieces if you want. You can subscribe to their clothing service or rent items one at a time, and there's even an option to buy items if you want. It's like having a huge closet of designer styles you can borrow whenever you want, all through their easy-to-use app. It's a fun and convenient way to wear high-quality fashion without needing to own it all.
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The information comes directly from Rent the Runway's official website, which explains their main services in simple terms suitable for consumers.
How to Get a RenttheRunway Refund: Step by Step
If you purchased through RenttheRunway.com (credit card or direct website purchase):
- Log in to your Rent the Runway account on renttherunway.com.
- Navigate to the account or billing section to find your current membership or subscription details.
- Contact Rent the Runway customer service by:
- Using the website Help Center chat or contact form.
- Or calling their customer support phone number, if available.
- Request a refund specifically for the membership or subscription charge. Use a message angle such as: "The subscription renewed without prior notice" or "I have not used the service during this billing period and would like a refund."
- Wait for the customer service response and follow any additional instructions they provide.
- Refunds typically take 3-5 business days to be processed back to your original payment method.
If you purchased through Apple (Apple ID):
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Rent the Runway subscription.
- Click "I'd like to," then select "Request a refund."
- Select the reason for the refund request, such as "Subscription renewed without notice" or "Subscription was unused."
- Select the Rent the Runway subscription from your purchases and submit the request.
- Wait 24 to 48 hours for an update on the refund request status.
- If approved, wait for the funds to return to your payment method; this can take additional time.
If you purchased through Google Play:
- Go to play.google.com and sign in with the Google account used for the purchase.
- Click your profile picture at the top right.
- Select "Payments & subscriptions" then "Budget & order history."
- Find the Rent the Runway subscription order and click "Report a problem."
- Select the option that best describes your situation.
- Complete the refund form, stating you'd like a refund for the subscription charge, and submit it.
- Typically, you will receive a decision within 1 to 4 days.
- If you do not find the order, check whether you used a different Google Account.
Tips and Tricks for Getting a RenttheRunway Refund
- Stand your ground: Clearly state you never received the item and expect a full refund.
- Emphasize dissatisfaction: Highlight any issues with the order, such as needing to choose another dress or receiving incorrect items.
- Threaten escalation: Mention filing a dispute with your credit card company and complaints with the Better Business Bureau.
- Use evidence: Take pictures of the original packaging and send them as proof in your communication.
- Provide detailed information: Give date, time, and location details of delivery or drop-off points if the item was not received.
- Don't hesitate to call repeatedly: Sometimes customer service improves after multiple calls.
- Dispute payments if needed: If the company refuses to acknowledge their mistake, challenge the payment through your bank or credit card provider.
- Be aware of timing: Acting quickly after noticing the issue may help your case.
- Be polite but firm: Professional language can facilitate a smoother resolution.
- Consider legal advice: If all else fails, mentioning legal consultation can push for a resolution.
Why Do People Request Refunds from RenttheRunway
- Damaged or stained items received in shipments.
- Items that are not "ready to wear" due to damage or stains.
- Receiving more than two damaged or stained items within a billing cycle.
- Being charged for membership fees after canceling the subscription without receiving notices or receipts.
- Issues with subscription management, such as membership automatically resuming after a pause.
- Membership fees marked as nonrefundable but customers sometimes requesting exceptions.
- Lack of communication regarding billing and automatic charges despite no use of service.
RenttheRunway Refund Script
Script
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Dear Rent the Runway Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order. Upon reviewing my account, I noticed an accidental charge that I did not authorize. I would appreciate it if you could investigate this matter further.
Given the circumstances, I kindly request a refund for the erroneous charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
RenttheRunway Refund Policy
Rent the Runway allows returns of purchased items within 7 days of delivery for a refund, excluding items marked as final sale. Refunds, minus a $5.95 restocking fee per item and the original shipping fee, are processed within 3-5 days after the returned items arrive at their warehouse.
The Easiest Way to Get a RenttheRunway Refund
If you’re frustrated trying to get a refund from RenttheRunway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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