Overview
Rivals.com is a website that mainly focuses on college football and basketball recruiting. It provides fans and athletes with up-to-date news, player rankings, video highlights, and a searchable database of players. If you follow college sports, especially recruiting, Rivals.com is a place where you can get the latest info, join fan communities, and keep track of your favorite teams and players easily.
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Based on multiple sources, Rivals.com is best known for its college sports recruiting news, especially for football and basketball, and offers player rankings, video highlights, and fan communities, making it a popular, easy-to-use resource for sports fans and athletes.
How to Get a Rivals Refund: Step by Step
If you purchased through Rivals.com directly:
- Go to Rivals.com and scroll down to the bottom of the homepage. Click the Contact Us link to access the customer help form.
- Fill out the help form and select the Billing topic to specifically address your request related to charges or refunds.
- In your message, clearly state that you are requesting a refund for your subscription fee. Mention if the charge was unexpected or if your account was unused during the billing period to strengthen your case.
- Submit the form and wait for a response during business hours, Monday through Friday, 6:00 a.m. to 3:00 p.m. PT.
- If necessary, be prepared to provide additional verification information such as your full name, username, email address, and payment details as requested by customer care.
- Note that cancelling your subscription via the help form or chat is required before refund requests will be processed.
- Refund decisions are handled case-by-case and there is no formal refund policy posted, so emphasize any lack of notice of renewal or unused account status when messaging.
Email
The email is not available.
Tips and Tricks for Getting a Rivals Refund
- Contact support immediately after an accidental purchase to increase chances.
- Explain your situation honestly and emphasize it was an honest mistake.
- Request purchase history politely to clarify the charges and build your case.
- Be persistent but remain polite in all communications with support.
- Document all actions and communications—keep records of your requests and responses.
- Use language emphasizing the charge was unexpected or the account was unused during the billing period.
- Escalate via different channels: email, social media, live chat, and phone (866-274-8257) if needed.
- Act quickly, ideally within a few days of the charge.
- If initially denied, propose alternatives like in-game credit or a partial refund.
- Cancel your subscription first using the help form or chat before requesting the refund.
- Look for community advice on Reddit and other forums for current effective tactics.
- Use a refund request script that clearly states the refund request and reasons, focusing on non-renewal notice or unused account.
Why Do People Request Refunds from Rivals
- Automatic renewal without clear consent: Customers were charged automatically for subscriptions without explicit permission.
- Lack of proper disclosure of renewal terms: Renewal policy terms were not presented in a clear and conspicuous manner.
- Subscription charges without customer knowledge: Users were unaware of ongoing subscription fees due to poor communication.
- Non-refundable subscription fees: The company has a strict no refund policy for subscriptions, leading to dissatisfaction.
- Accidental purchases: Users sometimes purchase subscriptions or bundles by mistake and seek refunds.
- Cancelled subscription but continued charges: Issues with cancellation processing resulting in unwanted charges.
- Unmet service expectations: Customers seeking refunds due to dissatisfaction with the service or access provided.
Rivals Refund Script
Script
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Hello Rivals Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I believe should be refunded.
I appreciate your prompt attention to this matter, as I am quite dissatisfied with how it has affected my experience. Please let me know what steps I need to take to facilitate the refund process.
Thank you for your understanding and assistance.
Best regards,
Rivals Refund Policy
Rivals.com has a non-refund policy for all subscription fees; subscribers will not receive a refund for any unused portion of their current subscription. Additionally, subscriptions will automatically renew unless canceled at least 48 hours before the renewal date.
The Easiest Way to Get a Rivals Refund
If you’re frustrated trying to get a refund from Rivals—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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