Overview
RiverTV is Canada's first live TV and on-demand streaming service that offers more than 35 popular channels. It's like having your favorite TV channels all in one place, including Global, CBC, Cartoon Network, HISTORY®, and many more. They also have some exclusive US streaming channels. You can watch live TV or catch up with thousands of hours of on-demand shows, movies, and full seasons whenever you want. RiverTV works on many devices like Roku, Amazon Fire TV, Apple TV, your phone or tablet, and even your computer browser. It's a simple and flexible way to watch TV without commercials and without complicated subscriptions.
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The information comes directly from the official RiverTV about page and related sections explaining the service in a consumer-friendly manner. It clearly states the main services, channel options, on-demand content, and device compatibility, which perfectly aligns with the user request for a general, easy-to-understand description for consumers.
How to Get a rivertv Refund: Step by Step
If you purchased through Apple:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID.
- Tap or click on "I'd like to," then choose "Request a refund."
- Select the reason you want a refund and tap Next.
- Choose the RiverTV subscription from the list and click Submit.
- Wait 24 to 48 hours for an update on your request status.
- If the refund request is approved, funds will be returned to your original payment method, which may take additional time.
- Refund tip: Emphasize that the subscription renewed without your knowledge or that the account was unused to improve chances of success.
If you purchased through Google Play:
- Go to play.google.com on your computer or mobile device.
- At the top right, click your Profile picture.
- Click Payments & subscriptions followed by Budget & order history.
- Find the RiverTV subscription order you want a refund for, and click Report a problem.
- Select the option that best describes your situation.
- Complete the provided form and state that you want a refund.
- Click Submit to send your request.
- Refund requests typically take 1 to 4 days to be processed.
- Refund tip: Highlight if the billing was accidental or if the account was not used after renewal.
If you purchased through Roku:
- On your Roku device, press the Home button on your remote.
- Navigate to and select Settings.
- Scroll to Subscriptions and select it.
- Find and select the RiverTV subscription you want to refund.
- Choose Cancel Subscription if it is not already canceled.
- Visit Roku's refund policy page for details; Roku subscriptions are generally non-refundable unless stated.
- Contact Roku Support via their contact page using chat or email to request a refund explaining your situation.
- Refund tip: Be persistent and mention any unauthorized charges or unawareness of the renewal to increase chances of success.
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Tips and Tricks for Getting a rivertv Refund
- Act quickly before the subscription fully activates or before the free trial period ends to increase the chances of a refund.
- Use clear, polite language emphasizing "accidental subscription" or "never used the service" when communicating refunds requests.
- Persistently escalate the refund request through multiple emails even if initially ignored or responded to by auto-replies.
- State the ethical concerns and mention your experience with automated non-responsive customer service to push for a resolution.
- Leverage your bank or credit card company to dispute unauthorized charges if the company refuses refund or to stop ongoing charges after cancellation.
- Cancel the subscription immediately via the app or the website to stop future charges, even if the refund is not granted.
- Time your communication during business hours and avoid weekends/holidays for faster attention.
- Document all communications, cancellations, and charges to support your requests if escalation is needed.
- Avoid emotional language and stick to facts for better chances of success.
- Reach out on social platforms or forums if direct customer service is unresponsive; public posts might trigger faster action.
Why Do People Request Refunds from rivertv
- Difficulties canceling free trial leading to unexpected monthly subscription charges
- Unresponsive customer service with unanswered phone calls and ignored emails
- No refunds provided once subscriptions are activated, despite service issues
- Charges despite not using the service or after attempting to cancel
- Inability to unsubscribe leading to continued billing without user knowledge
- Technical problems like delayed streams, missing descriptions, and some channels not playing
- App access issues after payment with no support available
- Continuous charges even after subscription cancellation, with credit card companies unable to stop payments
- Poor or nonexistent customer service and refusal of refunds
rivertv Refund Script
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Hello RiverTV Team,
I hope this message finds you well. I'm writing to bring to your attention a billing issue I experienced with my recent subscription. It appears that I was charged incorrectly for my account, and I would like to request a refund for this accidental charge.
I appreciate your prompt attention to this matter and look forward to resolving it quickly. Thank you for your help!
Best regards,
rivertv Refund Policy
Rivertv.ca offers refunds for the unused portion of a subscription period upon cancellation of the service. If a subscription is canceled, the refund will be calculated based on the time left in that billing cycle.
The Easiest Way to Get a rivertv Refund
If you’re frustrated trying to get a refund from rivertv—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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