Overview
Robly is a friendly and easy-to-use email marketing platform that helps small businesses and organizations grow their email lists and connect with their audience better. It offers tools like ready-made email templates, signup forms and popups to get more subscribers, and automation features to send the right emails at the right time. Robly also has smart tech that can boost the chances of your emails being opened by up to 50%. Plus, it helps you create landing pages and organize your contacts to send more targeted emails. There's a free trial, and many users say it's simple to use with great customer support.
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The overview is based on detailed information from Robly's official website, which highlights its main features in a simple way and focuses on benefits relevant to everyday users, avoiding complex business jargon.
How to Get a Robly Refund: Step by Step
If you purchased through Robly.com directly:
- Email support@robly.com to request a refund.
- In your email, clearly state that you are requesting a refund for your subscription or membership charge.
- Include your account information, billing details, and transaction date to help them identify your payment.
- Mention if the subscription renewed without notice or if the service was unused, as these reasons can help your refund request.
- Wait for their billing team to review and respond to your refund request.
Tips and Tricks for Getting a Robly Refund
- Be polite but firm: Start with a respectful tone while clearly stating your issue and desired outcome.
- Use detailed explanations: Explain your reason for the refund thoroughly to create empathy and understanding.
- Contact customer support multiple times: Persistence can help; sometimes sending multiple requests increases your chances.
- Escalate after initial denial: If the first response is negative, ask to speak to or email a supervisor or higher-level support.
- Use specific timing: Reach out during mid-week and mid-morning to early afternoon when support is most responsive.
- Leverage cancellations or hardships: Mentioning financial hardship or unintentional membership renewal can increase refund chances.
- Reference previous positive interactions: Highlight goodwill gestures or previous positive experiences to encourage reciprocation.
- Request confirmation emails: Ask for cancellation and refund confirmation emails to ensure the process is documented and moving.
- Threaten to share your experience publicly but diplomatically: Mentioning that you might share your experience on social media or forums can encourage resolution without aggression.
- Be concise and clear: Avoid long messages; keep your refund request straightforward and to the point.
Why Do People Request Refunds from Robly
- Major system issues affecting email quality, such as weird ASCII characters on emails sent to iPhones.
- Unresponsiveness of customer support to complaints and refund requests.
- Refusal to issue refunds for unused service time.
- Poor customer service, including unhelpful or disconnected online chat support.
- Account deactivation without warning or explanation, leading to loss of all customer data.
- Strict and inflexible policies causing significant financial loss with no option for refunds.
- Billing after service cancellation due to issues with discontinuing the service.
- Login problems and lack of phone support beyond call-back only.
- Dismissive responses to problems and lack of accountability by Robly.
Robly Refund Script
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Hello Robly Support,
I hope this message finds you well. I am writing to address a billing issue I encountered with my account. It appears that I have been accidentally charged for a service that I did not intend to use, and I believe I may qualify for a refund based on the circumstances.
Could you please assist me with this issue and process a refund at your earliest convenience? I appreciate your understanding and look forward to resolving this matter.
Thank you for your assistance!
Best regards,
Robly Refund Policy
Robly's refund policy states that no refunds are provided for accounts terminated due to policy violations or for non-use. Customers may receive a prorated refund within the first 30 days after initial billing if they cancel their account, while those who cancel after 30 days may be eligible for a limited refund at Robly's discretion, with a maximum limit of three months for annual plans.
The Easiest Way to Get a Robly Refund
If you’re frustrated trying to get a refund from Robly—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.