Overview
Rocco is an app that helps you get a cash advance of $20 to $100 based on your income and spending. It's designed for everyday expenses like groceries, gas, or bills, and helps you avoid overdraft fees. You link your bank account, and if eligible, you can request money quickly—either instantly for a small fee or within a couple of days for free. There's a monthly fee for the service, but no hard credit check or late fees, and repayment is flexible, usually on your next pay date. Rocco also helps by monitoring your account and sending overdraft alerts. The app keeps your data private and won’t sell it.
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The information is directly from Rocco's official app page on Google Play, detailing their services in simple, clear terms for consumers.
How to Get a Rocco Refund: Step by Step
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID credentials.
- Tap or click "I'd like to," then select "Request a refund."
- Choose the reason for your refund request, such as being charged for a subscription without notice, then click Next.
- Select the Rocco app subscription or purchase you want refunded, then click Submit.
- If you want, also cancel the subscription to prevent future charges by going to your Settings app, tapping your Apple ID, selecting Subscriptions, finding Rocco, and tapping Cancel Subscription.
- Wait 24 to 48 hours for Apple's decision. You can check the status on reportaproblem.apple.com.
- When messaging Apple, emphasize that the subscription renewed without your consent or that the service was unused to increase refund success.
If you purchased through Google Play:
- Go to play.google.com on a browser.
- Click your profile picture at the top right.
- Select Payments & subscriptions and then Budget & order history.
- Find the Rocco subscription or transaction you want refunded and click Report a problem.
- Choose the most fitting option that describes your issue and clearly state that you want a refund.
- Complete the form with details emphasizing that the subscription renewed without notice or that the account was unused, then click Submit.
- You will get a decision usually within 1 to 4 days.
- If it's been more than 48 hours and you have issues, contact Rocco support directly by emailing hello@roccoapp.com.
Email
The email is not available.
Tips and Tricks for Getting a Rocco Refund
- Start with a polite but firm refund request emphasizing lack of service or unresolved issues.
- Document all communications including dates and content for evidence.
- Unlink your bank account or ACH access immediately to stop unauthorized charges.
- Cancel subscriptions promptly and insist on a refund for recent charges.
- Use clear, fact-based language focusing on your customer rights and billing errors.
- If customer service is unresponsive, escalate by disputing the charge with your bank or credit card company.
- Threaten to complain to consumer protection agencies or expose the issue on public forums if needed.
- Act quickly right after charges appear to strengthen your claim.
- Be persistent and calm, as the refund process may be slow.
- Use official refund request channels like reportaproblem.apple.com or Google Play's "Report a problem" feature if you purchased via app stores.
- Follow up with Rocco support by email (hello@roccoapp.com) or phone ((800) 224-7387) if the app store refund option is not successful.
- Consider using chargeback services that help detect, cancel unwanted subscriptions and initiate refund requests on your behalf.
- Avoid arguing policy details; focus on the facts of unauthorized charges or poor service.
Why Do People Request Refunds from Rocco
- Inconsistent cash advance amounts causing confusion and dissatisfaction.
- Payment posting issues where repayments show as ongoing for extended periods, blocking access to available funds.
- Poor customer service with unhelpful responses and lack of resolution over long periods.
- Unusable paid service leading customers to want to cancel subscriptions and get refunds.
- Unresponsiveness from customer service representatives after initial contact and false promises to fix issues.
- Requests to unlink bank ACH access and contest charges due to unresolved service issues.
Rocco Refund Script
Script
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Dear Rocco Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent transaction. Unfortunately, I noticed an accidental charge that I did not authorize, and I would like to request a refund for this amount. I have always appreciated your services, but this experience has been quite disappointing. I kindly ask for your assistance in processing this refund promptly.
Thank you for your understanding, and I look forward to your prompt response.
Rocco Refund Policy
Rocco's refund policy states that tips, express fees, and subscription fees are non-refundable. For disputes regarding charges, the app may take up to 20 business days to credit your account for any agreed error corrections.
The Easiest Way to Get a Rocco Refund
If you’re frustrated trying to get a refund from Rocco—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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