Overview
Securus Technologies is a company that offers various services mainly focused on helping people stay connected with incarcerated individuals and supporting public safety. They provide ways for people to communicate through phone calls, video visits, and messaging. They also help with making payments for court fines, bail, and other fees. Additionally, they offer tools for monitoring individuals through GPS and electronic devices, as well as solutions that assist law enforcement and corrections with managing information and investigations. They aim to make the incarceration experience better and more manageable for everyone involved.
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The description is based on the official website summary of Securus Technologies' services, which cover communications, payments, monitoring, and public safety tools. It is presented in a simple way suitable for consumers, as requested.
How to Get a securus technologies Refund: Step by Step
If you purchased through Direct Billing with Securus Technologies:
- Call Securus customer service at 1-800-844-6591 or +1 972-734-1111.
- Specify that you want to request a refund for an overpayment on your Direct Bill account.
- Mention your account details and the overpayment amount to expedite the verification process.
- If your Direct Bill account is inactive, be aware Securus may contact you before closing it and processing your refund.
- If you want to close your Direct Bill account and get a refund, confirm this with the representative over the phone.
- For AdvanceConnect accounts, if you have a balance over $1.50, the refund will be processed automatically by Securus.
If you purchased through Apple (iOS App Store):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find the Securus Technologies subscription and tap it.
- Tap Report a Problem or visit https://reportaproblem.apple.com/.
- Choose the transaction you want a refund for, select a reason such as subscription renewed without notice or account unused, and submit your refund request.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions, then Subscriptions.
- Find the Securus subscription and tap it.
- Tap Refund or Report a problem.
- Choose the reason for your refund request, emphasizing unsolicited renewal or unused subscription.
- Submit the refund request and wait for Google to process it.
Email
The email is not available.
Tips and Tricks for Getting a securus technologies Refund
- Be persistent and patient: Follow up repeatedly with customer support over multiple days if necessary.
- Use calm, clear, and firm language: Explain the issue logically without aggression; being polite but assertive helps.
- Contact through multiple channels: Send emails, use direct messages on social media like Facebook, and call customer support.
- Escalate the issue: If initial contacts fail, ask to speak with a supervisor or higher-level manager.
- Document everything: Keep records of all communications, dates, transaction IDs, and screenshots of failed services or charges.
- Request account credits for cancelled or failed services: Refunds often come as credits rather than direct money returns.
- Time your requests strategically: Try to contact during weekdays and avoid weekends or holidays when staffing is low and responses are delayed.
- Refer to system errors or service failures: Emphasize technical issues causing your refund request to strengthen your case.
- Use the community experience: Mention other users’ difficulties to show it’s a systemic problem, not an isolated case.
- Avoid hostile language: Aggressiveness can lead to refusal of refund and poor customer service experience.
Why Do People Request Refunds from securus technologies
- Failed video visits: Customers report prepaid video visits that never connect but are still charged.
- Unresponsive customer service: Refund requests often ignored or met with long wait times and poor support.
- Incorrect charges: Accidental charges such as subscriptions instead of single calls, or multiple charges for one service.
- Disconnections during calls: Charges occur even when calls are disconnected multiple times without successful connection.
- Account issues: Refunds or repayments affecting customers' ability to use other services, like commissary or messaging.
- Payment method problems: Cards declined without explanation, requiring alternative payment methods or third parties.
- Unreceived services: Payments made for stamps or messages that never arrive to the intended recipient.
- Rude or unprofessional staff behavior: Delays and poor service impacting customer satisfaction and refund requests.
- Unauthorized deductions: Charges deducted for calls or services not used or confirmed by the customer.
securus technologies Refund Script
Script
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Dear Securus Technologies Customer Support,
I am writing to request a refund due to an unexpected billing issue that has occurred on my account. After reviewing my statement, I noticed an accidental charge that I was not expecting.
I would appreciate it if you could process a refund for this amount. Please let me know if you need any additional information to assist with this request.
Thank you for your help.
Best regards,
securus technologies Refund Policy
Securus Technologies' refund policy states that Direct Bill account holders can seek a refund for any overpayment by contacting customer service at 1-800-844-6591. If an AdvanceConnect account balance exceeds $1.50, refunds will be processed automatically, while lower balances require direct communication for refunds. Additionally, if the account is inactive for a specified period, Securus will attempt to notify the account holder before processing a refund if the account is closed.
The Easiest Way to Get a securus technologies Refund
If you’re frustrated trying to get a refund from securus technologies—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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