Overview
Servify is a company that helps people take care of their electronic devices after they buy them. They offer services like protection plans for devices, upgrading to newer devices, guaranteed buyback prices for old devices, and flexible device subscription programs. They also handle returned products by repairing and reselling them. Essentially, Servify makes it easy and worry-free for you to own and upgrade your gadgets.
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The information is directly taken from Servify's official website and describes their services in a clear, consumer-friendly way.
How to Get a Servify Refund: Step by Step
If you purchased through Servify.tech (Direct Service Contract):
- Cancel the Service Contract within 30 days of purchase to be eligible for a full refund minus any claims paid.
- To request cancellation and refund, contact Servify Administrator one of the following ways:
- Use the OnePlus Care App or Consumer Web Portal at https://oneplus.servify.tech
- Email at us_support@servify.tech
- Call 1-833-313-3331
- If cancellation occurs after 30 days, you will receive a pro-rata refund minus any claims paid.
- If you do not receive your refund within 30 days after cancellation, you should follow up, as refunds delayed beyond 30 days incur an additional 10% refund for every 30 days unpaid.
- If refund is still not received by day 46 after cancellation, you may apply directly for reimbursement from the insurer Wesco Insurance Company:
- Call 866-505-4048
- Mail: 59 Maiden Lane, 43rd Floor, New York, NY 10038
- When requesting a refund message:
- Emphasize you canceled within the allowed period.
- Note any claims already paid should be deducted from the refund.
- Highlight delays in refund payment to invoke the additional penalty refund.
Email
The email is not available.
Tips and Tricks for Getting a Servify Refund
- Contact Servify immediately via their official email (us_support@servify.tech) and social media team (socialmedia@servify.tech) for quicker response.
- Emphasize cancellation within allowed refund period (usually within 7 to 30 days) and mention any claims already paid.
- Use clear, firm, polite language in all communications to maintain professionalism and increase willingness to help.
- Document every interaction including emails, calls, and dates to build a strong case.
- Follow up persistently every 15-20 days if refund or parts replacements are delayed.
- If refund not received within 30 days, highlight the delay and mention the right to an additional 10% refund per 30 days of delay according to policy.
- Escalate requests by asking for supervisors or higher authority intervention when stuck at a lower level.
- Request a written denial if refund is denied to have documentation for further escalation.
- Consider escalating publicly on forums, Reddit, or social media to get faster attention.
- Check local authorized service centers personally for parts availability to strengthen your refund case if delays are due to part shortages.
- Dispute unauthorized or incorrect charges promptly via credit card or payment provider if needed.
- If delays persist even after escalation, consider involving consumer protection agencies or the Better Business Bureau.
- Timing is critical: act quickly within refund windows, follow up regularly, and escalate after 30-46 days of no response.
- Use polite refund request email scripts that emphasize unexpected charges and your cancellation rights to increase chances of success.
Why Do People Request Refunds from Servify
- Unexpected charges for services not intended to be purchased
- Dissatisfaction due to billing issues and accidental charges
- Cancellations within allowed refund periods, such as within 7 days for full refund or within 15-30 days for pro-rata refund
- Cancellation by Servify due to unavailability of service parts or inability to provide promised services
- Refund delays beyond the promised timeframe causing customer frustration
- Claim rejections where device damage is deemed by Servify to be due to negligence or misuse
- Failure of replacement device return acceptance or refusal to refund after replacement
- Customer service issues including unfulfilled refund promises and poor support response
Servify Refund Script
Script
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Dear Servify Customer Service,
I am writing to bring to your attention a billing issue I encountered with my recent transaction. I was unexpectedly charged for a service that I did not intend to purchase, and upon reviewing my account, I was unable to find any relevant information regarding this charge.
As a loyal customer, I have always appreciated your services, but this situation has left me quite dissatisfied. Therefore, I kindly request a refund for the accidental charge.
Thank you for your prompt attention to this matter. I look forward to your response.
Best regards,
Servify Refund Policy
Servify's refund policy allows for a 100% refund of the Plan Fee if cancellation is requested within 7 days of purchase. After this period, no refunds are provided, and cancellation is also not permitted once a Damage Repair Request has been initiated. In cases where Servify cancels the plan due to unavailable service parts, a pro-rata refund for the remaining period may be issued, given that no services have been utilized.
The Easiest Way to Get a Servify Refund
If you’re frustrated trying to get a refund from Servify—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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