Overview
Setapp is a subscription service where, for one monthly fee, you get access to over 260 useful apps for your Mac and iOS devices. It's like having a big toolbox with apps for all kinds of everyday tasks. You can clean up your Mac to make it faster and free up space, write code if you like programming, stay focused with productivity timers, record and mix music, make quick mockups for design projects, plan out your ideas, convert various files like audio or video, and even customize your menu bar. You can install as many apps as you want without extra charges, making it easy and affordable to try out many different apps all in one place.
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Information was gathered directly from Setapp's official website which clearly lists the main services and benefits offered to consumers in simple and straightforward terms.
How to Get a Setapp Refund: Step by Step
If you purchased through Setapp website (setapp.com):
- Ensure you have canceled your subscription through your Setapp account. Note that uninstalling the app does not cancel your subscription.
- Confirm you have not installed or opened any Setapp app in the billing period you want a refund for (opening the Setapp desktop just to check info or remove apps is allowed).
- Make sure you are requesting the refund within 30 days of the last payment.
- Submit a support ticket for a refund request:
- Go to the Setapp support refund request page: Submit a request.
- Fill in your details and describe your refund request briefly.
- Send your request and wait for Setapp support's response.
- You can reactivate your subscription later even if the refund was granted.
If you purchased through Apple (iOS/macOS App Store):
- Open your device's Settings app.
- Tap your Apple ID at the top.
- Access 'Subscriptions' from the Apple ID menu.
- Find your Setapp subscription and consider canceling it if you no longer want it, since refund requests work better for canceled subscriptions.
- Go to the website reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then choose "Request a refund."
- Select the reason for your refund request, emphasizing angles like "the subscription renewed without notice" or "the account was unused."
- Pick your Setapp subscription purchase and submit the request.
- Wait 24-48 hours for the refund status and check progress on the same website.
If you purchased through Google Play:
- Open your web browser and visit play.google.com/store/account.
- Sign in with your Google account associated with your Setapp subscription purchase.
- Go to Order History.
- Find the Setapp subscription purchase you want a refund for.
- Click "Request a refund" next to the purchase if available.
- Follow the prompts to submit your refund request.
- If no immediate refund button is available, use the Google Play Help Center to file a complaint or dispute the charge explaining the renewal was unexpected or the service was unused.
Tips and Tricks for Getting a Setapp Refund
- Initiate the refund request promptly, ideally within 24-48 hours of the charge to maximize chances.
- Use polite but firm language emphasizing that the subscription was not used or was canceled early.
- Reference past communication briefly to show persistence but avoid being confrontational.
- Ask clearly for escalation to a supervisor or manager if the front-line support denies the refund.
- Mention issues like accidental renewal, lack of use, or dissatisfaction with specific apps or service performance.
- Time your refund request around business hours to ensure quicker responses.
- Follow up every few days if there is no response, maintaining a polite tone.
- Leverage social media or public forums for escalation if private requests fail, as companies often respond faster to public visibility.
- Keep all transaction evidence and communication history handy to support your claim.
- Highlight any trial period cancellation attempts if applicable, to reinforce your refund argument.
Why Do People Request Refunds from Setapp
- Charged immediately for a free trial instead of after the promised 7-day free trial period.
- Unhelpful customer support with generic or canned responses when requesting refunds.
- Payment failures on iOS with no clear explanation, resulting in inability to use the apps.
- Apps requiring frequent license checks on iOS, causing usability issues offline.
- Account deletion without refund and lack of response from support.
- Refund denials when requested immediately after starting a new yearly subscription due to company policy.
- Inability to switch billing cycles on grandfathered family plans and locked out of making changes.
- Lack of flexibility and customer care especially in handling subscription changes or refunds.
- Spammy newsletter popups from apps and refusal of courtesy credits.
- General dissatisfaction with price to value ratio and usability issues related to licensing checks.
Setapp Refund Script
Script
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Dear Setapp Support,
I hope this message finds you well. I'm writing to address a billing issue I recently encountered. I noticed an accidental charge on my account that I wasn't expecting, and I believe it may have been made in error. I would greatly appreciate your assistance with processing a refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Setapp Refund Policy
Setapp's refund policy allows users to request a refund within specified periods depending on the product type: users can apply for refunds up to 30 days after their last payment for Setapp Membership, provided no apps have been installed or opened during that billing period. For Setapp Single App purchases, the refund period varies from 14 days to 30 days based on the duration of the subscription. It is important to note that refunds are not granted for purchases made on the wrong platform or if apps were used during the billing period.
The Easiest Way to Get a Setapp Refund
If you’re frustrated trying to get a refund from Setapp—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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