Overview
ShipmentsFree is a service that helps online shoppers save money on shipping and return costs by providing rebates and cashback. It partners with various online shopping sites, including eBay, to give users money back on the shipping fees they pay. This way, if a consumer shops online and pays for shipping or returns, ShipmentsFree helps them get some of that money back, making online shopping more affordable and less limited by shipping charges.
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Based on the information from the FAQs on ShipmentsFree's site and the search results, the main consumer service is to offer shipping and return rebates, plus cashback, on online purchases, explained simply without business jargon.
How to Get a ShipmentsFree Refund: Step by Step
If you purchased through ShipmentsFree directly:
- Email a refund request to support@shipmentsfree.com or use the "Contact Us" page on shipmentsfree.com to send a message requesting a refund specifically for your membership charge.
- Include your account details and transaction information such as the email address associated with the account, date of charge, and amount charged to help the support team identify your payment quickly.
- Mention clearly that the charge was for a recurring membership service and state that you did not use the membership benefits or that the charge was unexpected to increase your chances of a refund.
- Wait for a response within a few days; the company typically processes refund requests at its discretion.
- If you do not get a response within a week, send a polite follow-up email referencing your original message.
Tips and Tricks for Getting a ShipmentsFree Refund
- Contact customer service via live chat on shipmentsfree.com directly to request refund and cancellation; this often leads to refunds within 2-3 days.
- Be clear and direct in your communication, explicitly stating your refund and cancellation request.
- Document every interaction — save screenshots, dates, times, and names of representatives.
- Attempt cancellation during the free 7-day trial period to avoid subscription charges.
- Request confirmation emails to prove that your refund and cancellation request has been processed.
- Ask to have your payment information removed from their system to prevent future charges.
- Be persistent and follow up multiple times if initial refund attempts fail; some users report needing multiple contacts.
- If charges continue, escalate to your bank or credit card company to dispute charges citing deceptive marketing and unauthorized charges.
- Use firm but polite language; express dissatisfaction and the intent to dispute charges if refund is denied.
- Watch out for bundled subscriptions like SmartyPlus when you register on ShipmentsFree and cancel those separately if charged.
- Consider third-party services (e.g., Chargeback) to detect hidden/recurring charges, escalate disputes, and assist with refunds automatically.
Why Do People Request Refunds from ShipmentsFree
- Unauthorized or unknown charges: Customers report being charged $25 for a subscription they claim they did not knowingly sign up for.
- Misleading or deceptive sign-up process: Complaints state the sign-up process is unclear or misleading, causing unexpected charges.
- Difficulty canceling subscriptions: Many users find it hard to cancel the service and stop further charges.
- Disputes over charges on credit card or Apple Cash statements: Customers often dispute unexpected or unfamiliar charges.
- Slow or delayed refunds: Refunds, when issued, may take a long time (up to 35 business days).
- Service, billing, or product issues: Some refund requests are related to problems with the service or billing errors.
- Complaints about business practices: Customers accuse the company of malicious or parasitic business methods.
- Additional charges from related accounts: Users mention linked accounts (e.g., "Smarty") that also carry charges and require deletion.
ShipmentsFree Refund Script
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Hello,\
\I hope this message finds you well. I am writing to address a recent billing issue that I encountered while using your service. It appears that I was charged incorrectly for a shipment, and I would like to request a refund for this accidental charge.\
\I appreciate the services that ShipmentsFree provides and look forward to resolving this matter quickly. Thank you for your attention to this issue, and I kindly ask for your assistance in processing the refund.\
\Best regards,
ShipmentsFree Refund Policy
ShipmentsFree's refund policy states that refunds are not automatic; they will only be issued at the company's discretion upon request after the cancellation of your membership. Customers must initiate the request for a refund following the membership cancellation.
The Easiest Way to Get a ShipmentsFree Refund
If you’re frustrated trying to get a refund from ShipmentsFree—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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