Overview
Shipt is a service that helps you get the stuff you need from local and national stores delivered right to your door the same day. Whether it’s groceries, pet supplies, household essentials, or even alcohol, a Shipt shopper picks your items carefully just the way you want them and brings them to you. You can track your delivery in real time, and it’s super convenient if you don’t want to or can’t go out shopping yourself. Plus, after a free trial, you can get unlimited deliveries with a membership. They also have special discounts for students and people using SNAP EBT.
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The information is directly from Shipt's official website, describing the service in simple terms suitable for a consumer audience.
How to Get a Shipt Refund: Step by Step
If you purchased through Shipt.com (direct membership):
- Go to the Shipt website and log into your account.
- Navigate to the Manage Membership page to view your subscription details.
- If you have an annual membership and want a refund, ensure you are within the first month of your membership term.
- Cancel immediately via the Manage Membership page or email support@shipt.com with your full name, phone number, email address, and mention you would like a refund because you are canceling within the first month of your annual membership.
- In your email or chat:
- Emphasize that you are requesting a full refund as you are within the annual membership first-month cancellation window.
- Note that you want the membership benefits to end immediately upon refund.
- Be clear and concise and mention that the charge was unexpected or you changed your mind early on.
- Wait for confirmation from Shipt support about your refund status.
- If you have a monthly membership, note that refunds are not typically provided, but you may contact support@shipt.com to inquire further.
Tips and Tricks for Getting a Shipt Refund
- Always keep the original receipt and take a clear picture of it; include the Shipt order number on the photo before sending it to support emails like support@shipt.com.
- Do not try to process refunds through the app yourself; instead, contact customer support with the photo receipt and order details.
- If you receive wrong or damaged items, immediately use the "report issue" feature in the app to document the problem without blaming the shopper.
- Be polite and clear in your communication,
- Calling support can be beneficial if the issue is urgent or complicated,
- Refunds typically take 5 to 10 business days to appear on your payment method,
- If you return items, go to the customer service desk (or follow the retailer’s return protocol) and ensure the refund is issued back to your Shipt card.
- Timing your refund request soon after delivery
- When you contact Shipt, use precise, factual language about the issue without emotional or accusatory language.
- If initially denied, persistently follow up via email or calls, referencing your original request and attached receipts.
Why Do People Request Refunds from Shipt
- Charged twice for one item or incorrect item charged
- Received fewer items than ordered
- Received wrong items (e.g., broccoli and cauliflower florets instead of all broccoli)
- Requested refunds for wrong or missing items but received store credit instead of cash
- Orders marked as delivered but never received
- Experienced poor customer service including unhelpful or rude representatives and long hold times
- Delayed or no response on refund requests
- Refunds processed only after complaints and verification
- Full order refunds after complaints filed
- Cancelled subscriptions due to poor service
- Account cancellations for unexplained reasons
- Delivery delays and frequently changed delivery times
- Items not delivered to correct location or delivered to wrong doors
- Drivers with rude behavior, smoking in orders, or stealing items
- Stolen or undelivered orders
- App issues that prevent verification of missed items
- Failure to follow delivery instructions leading to lost items
- Lack of accountability and poor communication from customer support
Shipt Refund Script
Script
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Hello Shipt Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I have recently encountered. I noticed an accidental charge on my account that I believe was made in error. I would greatly appreciate it if you could review my account and process a refund for this amount.
Thank you for your assistance in resolving this matter. I look forward to your prompt response.
Best regards,
Shipt Refund Policy
Shipt's refund policy allows customers to report item issues through the Shipt app or website to request a refund for items. Additional support can be obtained via live chat, phone, or email if needed.
The Easiest Way to Get a Shipt Refund
If you’re frustrated trying to get a refund from Shipt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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