Overview
ShootProof is a company that helps photographers showcase, share, and sell their photos easily. They offer beautiful online galleries where clients can view and order prints or digital images. Photographers can also create simple portfolio websites, let clients book sessions online, send invoices, and even manage contracts—all in one place. It’s like a one-stop shop that helps photographers run their business smoothly while making it easy for clients to see and buy photos.
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The information was directly gathered from ShootProof's official website, which lists the main features and services tailored to photographers and their clients, presented in simple terms suitable for a consumer audience.
How to Get a ShootProof Refund: Step by Step
If you purchased through ShootProof Pay:
- Log in to your ShootProof account.
- Open the order you want to refund in your ShootProof dashboard.
- Click Payment Details, then select Issue Refund.
- Enter the full or partial refund amount you want to process.
- Optionally, add an internal note for your records (this note is not visible to the client).
- Click Refund to finalize the refund. Clients will receive the refund within 5-10 business days.
- If there are insufficient funds in your ShootProof Pay account, your connected bank account will be automatically debited for the difference.
If you purchased through a payment gateway other than ShootProof Pay:
- Identify the payment gateway used for your subscription billing (e.g., Stripe, PayPal).
- Log in to the account on the payment gateway's website or app.
- Locate the transaction with ShootProof for the membership or subscription charge.
- Use the payment gateway's refund process to issue a refund to your client.
- Add internal notes in your ShootProof order page to document that a refund has been issued externally.
If you purchased through Apple App Store or Google Play:
- Open the Settings app on your device.
- Tap your Apple ID (iOS) or Google Account (Android).
- Go to Subscriptions.
- Find the ShootProof subscription in the list and tap it.
- Look for an option to report a problem or request a refund through the platform's purchase history or support link.
- Explain that the subscription renewed without your notice or that the service was unused to increase chances of refund approval.
Tips and Tricks for Getting a ShootProof Refund
- Contact promptly and politely, soon after identifying the issue.
- Use a calm and respectful tone in all communications.
- Clearly explain the problem with precise language like "non-delivery," "technical issues with downloads," or "services not as described."
- Document all communications, transactions, and screenshots to support your claim.
- Ask for escalation to a supervisor or manager if initial contact is unhelpful.
- Request refunds within any trial periods or satisfaction guarantee windows mentioned by ShootProof.
- Mention chargeback options only as a last resort after trying amicable resolutions.
- Use community advice and user experiences from forums to back your case.
- Be persistent but polite, follow up regularly without antagonizing support staff.
- Offer compromises such as partial refunds or credits to facilitate a favorable response.
- For purchases via ShootProof Pay, use their dashboard to issue a refund yourself if possible.
- If purchased through other gateways like Stripe or PayPal, use their refund processes and document it in ShootProof orders.
- For subscriptions via Apple App Store or Google Play, use the respective platform's refund request feature.
- Sample message to send: "Hello ShootProof Team, I am addressing a billing issue that I recently encountered. I noticed an accidental charge on my account that I believe was made in error. I would appreciate your assistance in reviewing this charge and processing a refund as soon as possible. Thank you for your attention to this matter."
Why Do People Request Refunds from ShootProof
- Order cancellation due to client request before lab production begins.
- Clients dissatisfied with photos or service quality.
- Clients received incorrect or incomplete digital downloads.
- Payment errors or overcharges in ShootProof Pay transactions.
- Studio errors such as pricing mistakes or incorrect order details.
- Clients request refunds within the 180-day period for various reasons.
- Issues with lab-fulfilled products that may require reprints rather than refunds.
- Last-minute cancellations impacting refund policies.
- Partial refunds requested for specific items or services.
ShootProof Refund Script
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Hello ShootProof Team,
I hope this message finds you well. I am writing to address a billing issue that I recently encountered. I noticed an accidental charge on my account that I believe was made in error. I would appreciate your assistance in reviewing this charge and processing a refund as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
ShootProof Refund Policy
ShootProof does not offer refunds on lab products, but can request reprints if needed. Additionally, all digital products purchased from the Marketplace are non-refundable and final. For studios using ShootProof Pay, refunds can be processed within 180 days for any reason, with clients receiving their funds in 5-10 business days.
The Easiest Way to Get a ShootProof Refund
If you’re frustrated trying to get a refund from ShootProof—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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