Overview
SiriusXM is a company that offers a wide range of audio entertainment for people to enjoy. They have music channels covering different genres, decades, artists, and moods, plus live sports coverage including NFL, MLB, NBA, NHL, and more. They also offer talk shows hosted by celebrities, news updates, comedy, and podcasts. You can listen to SiriusXM through your car radio, mobile app, smart TVs, and other smart devices. They have different plans for various listening needs and often include special event channels and exclusive content like artist-curated stations and fantasy sports talk. They also offer free trials and some discounted bundles. Essentially, if you love audio entertainment, SiriusXM lets you stream or listen live to a huge variety of shows and music wherever you are.
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The information was gathered from the official SiriusXM website, which clearly lists and describes the main services and content categories offered by the company in a simple, consumer-friendly manner.
How to Get a SiriusXM Refund: Step by Step
If you purchased through SiriusXM.com directly:
- Log in to your SiriusXM account on siriusxm.com.
- Contact SiriusXM customer service by calling 1-866-635-2349 Monday through Friday from 8 a.m. to 8 p.m. ET.
- Explain that you want to request a prorated refund within the applicable grace period (7 days for monthly plans, 30 days for longer term subscriptions) based on your recent purchase.
- If required, cancel your subscription to stop future charges. Your refund request should be made before cancellation or immediately after to be eligible.
- Mention any specific circumstances like unused service or vehicle sale to strengthen your refund request.
- Wait for the refund to be processed. It may take a few billing cycles to see the credit.
If you purchased through Apple App Store (iOS):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions from the menu.
- Locate your SiriusXM subscription and tap it.
- Tap Cancel Subscription if you wish to stop future charges (optional for refund request).
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Select I'd like to, then choose Request a refund.
- Choose the reason for the refund request, such as "Subscription renewed without notice" or "Account was unused." Select your SiriusXM subscription from the list and submit.
- Wait 24-48 hours for a response via email about your refund request status.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device or go to play.google.com/store/account on a browser.
- Tap the menu icon and select Payments & subscriptions.
- Choose Subscriptions and find your SiriusXM subscription.
- Tap Cancel subscription if you want to stop future charges (optional for refund request).
- Go to the Google Play refund request page and sign in.
- Fill out the refund request form explaining your reason, such as "Subscription renewed without notice" or "Account was unused." Submit the form.
- Wait for Google to review and respond to your refund request.
Email
The email is not available.
Tips and Tricks for Getting a SiriusXM Refund
- Start with the chatbot but insist on speaking to a live agent; persist through the automated system as refunds are never granted through bots.
- Firmly reiterate your cancellation and refund request multiple times; don’t accept initial refusals—keep repeating your demand.
- Ask for escalation to a supervisor or manager; higher-level agents are more likely to authorize refunds.
- Threaten a chargeback; some users have found that mentioning a dispute through the bank or credit card prompts refunds.
- Be persistent and patient; calls or chats often last 30-45 minutes with back-and-forth delays and agents asking you to try again later.
- Call or chat during off-peak hours; early mornings or mid-afternoon (e.g., around 3 PM Eastern) reportedly have shorter hold times and more effective cancellations.
- Keep your language polite but firm; aggressive or rude behavior can backfire, but clearly assert your rights and dissatisfaction.
- Reference poor service quality or sudden price increases; some users mention these as reasons to justify their refunds.
- Document every interaction; take screenshots or notes of chat and call details to support your case if needed.
Why Do People Request Refunds from SiriusXM
- Cancel within trial period: Customers may request refunds if they cancel within 7 or 30 days of subscription start or renewal for pro-rata refunds.
- Vehicle sold, lost, or traded in: Customers may want refunds if they no longer have the vehicle but refunds are generally not provided.
- Non-usage of service: Customers request refunds when they do not use the service, but these are typically not granted.
- Service cancellation by SiriusXM: Refunds may be requested if service is canceled due to breach of agreement or non-payment, but refunds are discretionary.
- Partial period cancellation: Customers often request refunds for partial periods, though these are usually not provided except in specific cases.
- Subscription suspended or features unavailable: Customers request refunds if features are unavailable or subscription suspended, but these refunds are rare.
- Prepaid amounts: Pro-rata refunds are possible for prepaid amounts when canceling certain plans like Aviation, Marine, or Commercial Fleet plans.
- Discretionary refunds on non-refundable plans: Refunds or credits may be given as accommodation but are not guaranteed.
SiriusXM Refund Script
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Hello SiriusXM Customer Service,
I recently noticed an accidental charge on my account related to my subscription, and I am quite dissatisfied with this billing issue. I would appreciate it if you could review my account and issue a refund for the unexpected charge. Thank you for your assistance in resolving this matter promptly.
Best regards,
SiriusXM Refund Policy
SiriusXM's refund policy allows for a prorated refund within seven days of initial purchase for monthly billed subscriptions, and within thirty days for non-monthly billed subscriptions. However, as of March 15, 2024, audio subscriptions purchased from SiriusXM will be non-refundable after the grace period, meaning cancellations or changes will take effect only at the end of the current paid term with no refunds for partial periods.
The Easiest Way to Get a SiriusXM Refund
If you’re frustrated trying to get a refund from SiriusXM—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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