Overview
SKIMS is a brand that creates underwear, loungewear, and shapewear designed to fit and flatter every body. They offer products that stretch a lot and shapewear that enhances curves, making sure everyone can find something comfortable and flattering. They are always working on new ideas to make even better clothing for the future.
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The description is directly based on the official SKIMS About page on skims.com, which clearly states the brand's focus on underwear, loungewear, and shapewear with unique features like stretch and curve enhancement, and their dedication to innovation.
How to Get a SKIMS Refund: Step by Step
If you purchased through SKIMS.com (direct card purchase):
- Log in to your account at skims.com.
- Navigate to your orders or membership subscription section.
- Identify the membership subscription or bill you want refunded.
- Contact SKIMS Customer Support via their help or contact page. Include your order number and specify that you want a refund for your membership subscription.
- Mention the subscription was renewed without prior notice or that the account was unused to increase refund success.
- Wait for customer support to process your refund, which will be credited to your original payment method.
If you purchased through Apple (App Store):
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used for the SKIMS subscription purchase.
- Click on “I’d like to” and select “Request a refund.”
- Choose the reason for your refund request, then click Next.
- Select the SKIMS membership subscription from your purchase history and submit the request.
- If requested, cancel the subscription by opening the Settings app on your iPhone, tapping your Apple ID, then “Subscriptions,” and selecting SKIMS to cancel.
- Use refund messaging such as “The subscription renewed without notice,” or “My account was never used after charging.”
- Wait 24-48 hours for Apple to respond and additional time for the refund to appear in your payment method.
If you purchased through Google Play:
- Open a browser and go to the Google Play refund request page: Google Play Refund Request.
- Sign in with the Google account used for the purchase.
- Find the SKIMS subscription purchase in your history and select it.
- Follow the on-screen prompts to request a refund.
- Mention that the subscription renewed without notice or the account was unused after billing to aid approval.
Tips and Tricks for Getting a SKIMS Refund
- Initiate the return quickly after receiving the item to stay within the 30-day window.
- Always choose refund to original payment method rather than store credit if you want money back.
- Keep and monitor tracking information closely to confirm the package reaches Skims' warehouse.
- Text or chat multiple customer service reps persistently until you find one who is helpful.
- Use polite but firm language, clearly explain your situation, and mention you are expecting a refund, not store credit.
- Document all your communications with customer service and keep records of return shipping and tracking.
- If emails yield only automatic replies, escalate by reaching out via live chat repeatedly.
- Timing your follow-ups about a week after the package is reportedly delivered helps keep your case active.
- When stuck, escalate by filing a claim through PayPal or your credit card company citing "merchandise not as described" or "non-receipt of refund." Many users found this necessary after delays of a month or more.
- Report issues to the Better Business Bureau (BBB) if initial escalations fail to prompt a refund.
- Be patient but persistent, as many users report long delays and have to cycle through multiple agents to succeed.
- Avoid returns on "Final Sale" items as these are not refundable.
- If you have a Nordstrom nearby, consider returning in person as some users found this to expedite refunds.
- Try contacting your bank for a chargeback if all else fails within 60 days of the purchase.
Why Do People Request Refunds from SKIMS
- Inconsistent or tricky sizing such as items being too tight or too baggy
- Product quality issues like garments ripping after one use
- Receiving defective or damaged products, for example, bodysuits with holes
- Dissatisfaction with product quality, such as fabric being too thin or see-through
- Shipping delays much longer than advertised
- Refunds issued without explanation due to items being unavailable despite being listed
- Refund complications due to return shipping costs
- Reduced size range and lack of options for non-standard sizes leading to returns
SKIMS Refund Script
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Hello,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order from SKIMS. I noticed an accidental charge on my account that I believe may have been made in error. Unfortunately, this has left me quite dissatisfied with my experience.
I would kindly like to request a refund for the unintended charge at your earliest convenience. Thank you for your attention to this matter, and I appreciate your assistance in resolving it.
Best regards,
SKIMS Refund Policy
SKIMS accepts returns for items purchased on their website within 30 days of the order's shipment date. Items must be unworn, unwashed, and in their original condition with tags attached. Products marked as 'Final Sale' are not eligible for return, and there is a $6.00 return shipping fee unless store credit is chosen or the return is made in-store.
The Easiest Way to Get a SKIMS Refund
If you’re frustrated trying to get a refund from SKIMS—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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