Overview
Soho House is a members-only club designed for creative people to come together and feel at home. It offers access to more than 40 Houses worldwide, where members can enjoy club spaces, bedrooms, gyms, spas, pools, screening rooms, and lots of events. There are different types of membership based on how much access you want — from local Houses near you to unlimited access everywhere. Members can also book rooms at special rates and enjoy benefits like discounts on food and drinks as well as wellness services. The vibe is very welcoming, with spaces for working, relaxing, eating, and socializing.
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The summary is based on the official Soho House membership page and the specific House services page, which detail the core services (club spaces, bedrooms, gyms, spas, events) plus the membership options and benefits in clear, consumer-friendly language.
How to Get a Soho House Refund: Step by Step
If you purchased through Soho House direct membership:
- Sign in to your Soho House account on sohohouse.com.
- Within 14 days of your membership registration or renewal date, gather your membership details and payment information.
- Contact Soho House membership support by emailing membership@sohohouse.com with a clear request for a refund, emphasizing that your request is within the 14-day refund eligibility period.
- If your payment was made using House Pay, mention that the balance should be returned to the original payment card used.
- Wait for a response from Soho House membership support team; be polite but direct in your communications.
- If your refund request is denied due to timing or other reasons, you may escalate by replying and emphasizing if you did not receive notification of renewal or if the membership was unused.
- Note that refunds are at Soho House's discretion, and if you cancel outside the 14-day window or mid-year, you are typically required to pay the full subscription fee.
Tips and Tricks for Getting a Soho House Refund
- Wait until the full year of membership is completed before requesting a cancellation or refund, as Soho House typically enforces a one-year commitment.
- Consider freezing your membership for a $200 fee if you want a temporary break, then reactivate and cancel at a later date.
- Cancel by disconnecting your bank account linked to Soho House payments; several users report that failed payments eventually lead to automatic membership termination.
- Close the bank account on file after notifying Soho House, which can prompt them to accept the membership cancellation.
- Be persistent and escalate politely with customer service representatives multiple times, emphasizing your desire to cancel due to membership constraints.
- Use clear, firm, but polite language, avoid aggressive tones; stating dissatisfaction and requesting a refund while highlighting your long-term loyalty may help.
- Timing matters: Request refunds or cancellations well before the renewal date or billing cycle to avoid automatic charges.
- If initial requests fail, ask to speak with a manager or higher authority within Soho House customer service to escalate the issue.
Why Do People Request Refunds from Soho House
- Cancellation after the applicable deadline resulting in a fee equivalent to the total cost of the stay.
- No-shows leading to full charge of the prepaid reservation.
- Soho House initiated cancellations where a full refund is provided.
- Failure to provide valid identification and the card used for booking at check-in, which may lead to cancellation with no refund.
- Cancellation within allowed timelines (e.g. two days before arrival or longer for certain locations) leads to no charge and thus no refund issues.
Soho House Refund Script
Script
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Dear Soho House Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue that occurred with my recent transaction. I noticed an accidental charge on my account that I believe was made in error.
I would appreciate it if you could review this transaction and initiate a refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Soho House Refund Policy
Soho House's refund policy states that membership fees are fully refundable within 14 days of registration or renewal. For room bookings, cancellations must be made by a specific deadline, after which a fee equivalent to the total cost of the stay may apply. Member Credits used for bookings are non-refundable and cannot be exchanged for cash, while cancellations made within the allowed time will result in a credit for future use.
The Easiest Way to Get a Soho House Refund
If you’re frustrated trying to get a refund from Soho House—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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