Overview
Stake.us is an online social casino where you can play a wide variety of fun casino games for free. They offer many popular games like slots, poker, blackjack, roulette, and even live dealer games with real people. They also have unique original games made just for their site, plus scratch card games you can play for quick wins. The site includes bonuses, competitions, giveaways, and a VIP club with special perks. It's designed to be easy and fun, with customer support and guides to help you enjoy the games responsibly without needing to make purchases.
Difficulty
12345678910
Easy Medium Very Hard
The information was gathered directly from the official Stake.us website, which details the company's main services tailored for consumers interested in a social casino gaming experience for fun and free play.
How to Get a stake Refund: Step by Step
If you purchased through Stake Black:
- Log into your Stake account.
- Navigate to Account > Stake Black > Manage Your Membership.
- To request a refund, cancel your membership as refunds require cancellation.
- Refund eligibility details:
- Full refund if monthly membership is cancelled within 24 hours of the membership start date.
- Full refund if annual membership is cancelled within 7 days of the membership start date.
- Pro-rated refund for annual membership cancelled after 7 days but within 30 days of the membership start date.
- Refund applies only once per Stake Black account fee.
- Contact Stake customer support via the live chat in your account if you have issues or questions about refund processing.
- Use phrasing emphasizing timely cancellation according to the above time frames to increase refund chances.
If you purchased through Stake Poker Tournaments:
- If the tournament is cancelled before it starts, you will get a refund of your buy-in, entry fee, and bounty if applicable.
- If the tournament is cancelled after commencement but before the prize stage, refunds are partial based on chip count and entry fees as per the refund formula.
- For cancellations after the prize stage, prizes are allocated according to chip count and minimum prizes remaining.
- Refunds are not available if you were eliminated before cancellation.
- Contact Stake support if your tournament was cancelled but you have not received a refund.
If you purchased through Gift Cards on Stake.us:
- Log into your Stake.us account.
- Go to the Wallet section and select Redeem.
- Select the gift card option and specify the amount.
- You will receive a gift card link via your registered email within minutes.
- If you face redemption issues or want a refund for unrelated charges, contact Stake customer support via live chat or support@stake.com.
- Emphasize verification and provide details of the gift card purchase when requesting refunds or support.
Phone
The phone is not available.
Tips and Tricks for Getting a stake Refund
- Be polite but firm in all communications with Stake support. Politeness can help maintain a constructive dialogue.
- Explain your issue clearly and precisely, including transaction details, dates, and amounts to facilitate verification.
- Use the term "refund request" early in your messages so support understands your objective immediately.
- Escalate the issue if the initial support representative isn't helpful by requesting to speak to a supervisor or higher-level support.
- Follow up persistently, but not aggressively, every 48-72 hours until you receive a response or resolution.
- Highlight any errors or failed transactions, especially if your bank or payment provider debited your account without crediting Stake, to push for a refund.
- Mention checking the payment provider or crypto wallet if the issue relates to payment processing to show you have done your due diligence.
- Avoid mentioning gambling addiction or psychological issues upfront, as previous users indicated this can lead to account bans without refunds.
- Timing matters: initiate refund requests promptly after noticing the issue and avoid delays, as some users report longer waits diminish chances.
- If no resolution is achieved through support, consider disputing the charge with your bank or payment provider as a last resort.
Why Do People Request Refunds from stake
- Losing streaks in games, such as multiple losses in a row which players claim were impossible to win.
- Delayed or problematic withdrawals of player winnings causing frustration and refund requests.
- Issues with account verification delaying withdrawal processing and causing refund demands.
- Partial confiscation of deposits leading to complaints and refund requests.
- Account closure delays prompting players to seek refunds due to inability to access their funds.
- Lost money due to theft or unauthorized access, although refunds typically require police involvement and legal proof.
- Purchases of in-game currency (Gold Coins), which are non-refundable and often a source of dispute.
- Players using non-affordable money, resulting in refund appeals when gambling losses impact their finances severely.
- General gambling losses, though refunds for normal losses or chasing losses are generally not granted.
stake Refund Script
Script
Copy
Dear Stake Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that I encountered recently. It appears that an accidental charge was made to my account, and I would appreciate your assistance in resolving this matter. I have always valued the service provided by Stake, and I believe this issue can be resolved amicably. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
stake Refund Policy
Stake.us has a specific refund policy for its poker tournaments. If a tournament is canceled before it starts, players receive a full refund of their buy-in and entry fees. If a tournament is canceled after it begins, refunds are based on the stage of the tournament and whether players have been eliminated, with varying formulas for distributing the prize pool and buy-ins accordingly.
The Easiest Way to Get a stake Refund
If you’re frustrated trying to get a refund from stake—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
