Overview
Stash is a company that helps people save and invest money in an easy and fun way. They offer different types of accounts like individual brokerage accounts, retirement accounts, and custodial accounts for kids. You can invest in stocks and ETFs either by choosing your own investments or using their automated investing option. They also provide mobile banking services with their Stock-Back Debit Mastercard that gives you stock rewards on purchases. Additionally, Stash offers financial education through their Stash101 platform and gives advice to help you plan your finances. It's designed to make managing money simple and help you build good financial habits.
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The information was directly gathered from the official Stash website and their support pages, which clearly describe the main services they offer and how they work, tailored for consumers.
How to Get a Stash Refund: Step by Step
If you purchased through Stash.com directly:
- Link your external bank account to your Stash account.
- Turn off Auto-Stash if it is enabled.
- Sell all your investments and wait for the settlement period, which may take up to 2 business days.
- Wait for any recent deposits to be available for withdrawal, which can take up to 6 business days.
- Close your Personal brokerage, Smart Portfolio, or Custodial account on Stash.com.
- If you have an external bank linked, the remaining balance will be automatically sent there.
- If no external bank is linked, contact Stash customer service at 800-205-5164 or email support@stash.com to request a refund check mailed to you. The check may take 7-10 business days to arrive.
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID associated with the Stash subscription.
- Click or tap "I'd like to," then select "Request a refund."
- Choose the reason for requesting a refund, such as the subscription renewed without notice.
- Select the Stash subscription or purchase in question and submit your request.
- Wait 24 to 48 hours for Apple to process your refund request.
- You can check the refund status anytime on reportaproblem.apple.com.
- If approved, the refund will be credited back to your payment method after some additional processing time.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device or go to play.google.com/store.
- Click on your profile icon in the top right corner.
- Select "Payments & subscriptions" then tap "Subscriptions."
- Locate the Stash subscription and select it.
- Tap "Refund" if available or go to play.google.com/store/account to request a refund.
- If the refund option is not available, you must contact Stash support to request the refund through their customer service.
- When requesting a refund, mention specifically if the subscription renewed without notice or if the account was unused to improve chances of success.
Tips and Tricks for Getting a Stash Refund
- Be persistent and polite: Repeatedly contact support, staying firm but respectful to avoid being dismissed.
- Request escalation: Insist on speaking with a manager or supervisor, as front-line staff often cannot authorize refunds.
- Use precise language: Clearly state that you are requesting a refund for unauthorized fees or lack of service fulfillment.
- Keep communication documented: Save emails and chat logs to show proof of your refund requests and company responses.
- Dispute charges with your bank: Blocking automatic withdrawals or initiating chargebacks has worked for some users when Stash delays refunds.
- Timing matters: Attempt refunds soon after cancellation or service issues, before charges become harder to dispute.
- Call out evasive behavior: Highlight when representatives avoid direct answers or delay responses as a tactic to wear you down.
- Use external pressure: Mention filing complaints with consumer protection agencies or posting on social media to get their attention.
- Be prepared for delays: The refund process may take weeks; stay consistent in follow-up communication.
- Block unauthorized withdrawals promptly: Use your bank’s tools to stop any unauthorized fees after cancellation to prevent further losses.
Why Do People Request Refunds from Stash
- Subscription fees charged on accounts believed to be closed, with challenges in obtaining refunds.
- Difficulty closing accounts, especially when linked to outdated contact information, resulting in continued fees.
- Account access locked or frozen unexpectedly, preventing fund withdrawals or transfers.
- Long delays and poor communication during withdrawal, transfer, or refund processes.
- Refund delays for disputed fees, unauthorized charges, or merchandise returns depending on merchant process times.
- Account closures without proper warning after disputes, leading to held funds and delayed refunds.
- Charges for services never requested or accounts never created, causing refund requests.
- Customer service difficulties in resolving refund and account closure issues, often requiring repeated follow-ups.
Stash Refund Script
Script
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Dear Stash Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue that I have recently encountered with my account. It appears that I was accidentally charged for a subscription that I did not intend to continue. I believe this charge was in error, and I would appreciate your assistance in reviewing my account.
Given the circumstances, I kindly request a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Stash Refund Policy
Stash's refund policy states that upon closure of your account or cancellation of your subscription, they will refund any pre-paid fees exceeding $0.50, which are retained for administrative costs. The refund amount is calculated based on the number of days remaining in the billing month and any whole months prepaid, using a 360-day year for calculations.
The Easiest Way to Get a Stash Refund
If you’re frustrated trying to get a refund from Stash—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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