Overview
Streamlabs is a company that offers tools and software to help people live stream and create content on platforms like Twitch, YouTube, and Facebook. Their main service is Streamlabs Desktop, a free software that lets users easily broadcast and record their live streams with customizable alerts and overlays. They also have a Multistream service that allows users to stream to multiple platforms at the same time. Additionally, Streamlabs offers Talk Studio, a web-based streaming studio where you can invite guests, share your screen, and go live quickly without needing to download anything. Overall, Streamlabs provides everything a content creator needs to start and grow their live streaming channel in a simple and user-friendly way.
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I searched the official streamlabs.com website and found descriptions of their main services targeted at consumers, including Streamlabs Desktop for live streaming, Multistream for streaming to multiple platforms, and Talk Studio, a browser-based service for live streaming with guests and screen sharing. These services form the core offerings of Streamlabs and are explained in simple language on their site.
How to Get a Streamlabs Refund: Step by Step
If you purchased through Streamlabs.com directly:
- Log in to your account at Streamlabs.com.
- Click on the dropdown menu at the top right next to your profile picture.
- Select "Memberships" to access your subscriptions.
- If within 72 hours of purchase, canceling the subscription will trigger an automatic refund to your original payment method.
- If past 72 hours but within 14 days for Pro or 7 days for other services, submit a support ticket to Streamlabs at support@streamlabs.com requesting a refund.
- In your request, emphasize that you have not used the paid features or that the subscription renewed without your notice to strengthen your refund case.
- Wait 3-7 business days for refund processing after cancellation or ticket approval.
If you purchased through Apple App Store:
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID used to purchase the Streamlabs subscription.
- Find the Streamlabs subscription in your list of purchases.
- Click "I'd like to" and select "Request a refund."
- Choose a refund reason such as "subscription renewed without my consent" or "did not use the subscription."
- Submit the request and wait 24-48 hours for Apple to process it.
- You may also cancel the subscription via Settings > Apple ID > Subscriptions to prevent future charges.
If you purchased through Google Play Store:
- Open a browser and go to play.google.com.
- Click your profile picture at the top right and select "Payments & subscriptions" then "Budget & order history."
- Locate the Streamlabs subscription purchase in your order history.
- Click "Report a problem."
- Select a reason such as "subscription renewed without notice" or "subscription not used."
- Fill out and submit the refund form.
- Expect a decision within one to four days.
If you purchased through Roku:
- Roku does not offer refunds for pre-paid subscriptions purchased and managed through its platform; however, you can attempt to contact Roku customer service.
- Go to Roku's support website and locate the contact options.
- Provide your payment details, subscription name, and transaction date.
- Explain that you were charged for a Streamlabs subscription you no longer want, emphasizing lack of usage and no prior notice of renewal.
- Be aware that refunds are rarely granted by Roku, but polite and clear communication may help your request.
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Tips and Tricks for Getting a Streamlabs Refund
- Act quickly: Streamlabs only allows refunds within 1 hour of purchase for Streamlabs Prime, so request a refund immediately after purchase.
- Carefully monitor charges: Regularly check your bank or PayPal account for unexpected or recurring Streamlabs charges to catch unauthorized fees early.
- Link tips to your credit card instead of PayPal: If a refund or chargeback issue arises, you can directly dispute the charge with Streamlabs by submitting a ticket, although a $15 fee applies unless you win the dispute.
- Be very clear and polite but firm: When contacting support, use precise language explaining the mistake or issue, mention timing constraints, and ask clearly for a refund or cancellation.
- Report unauthorized or accidental subscriptions immediately: Some users found that Streamlabs may auto-enroll donors into a Pro subscription without clear consent, so blocking these features in donation settings reduces risk.
- Escalate by filing complaints if necessary: If customer service is unresponsive, escalate to your bank, PayPal dispute process, or regulatory bodies like the FTC or BBB.
- Disable risky donation features: In Streamlabs settings, turn off "allow viewers to contribute to Streamlabs" and "allow Pro GIFs" to avoid unintentional fees or subscriptions.
- Keep screenshots and records: Save confirmation emails, receipts, and any communication for evidence if a dispute arises.
- Avoid donating through Streamlabs if possible: Users suggest alternatives like direct credit card payments or third-party services claiming better chargeback handling.
Why Do People Request Refunds from Streamlabs
- Damaged, defective, or undelivered merchandise within a 4-week claim window
- Design issues with received items (note: no refund or reshipment issued for this reason by Streamlabs)
- Refund request timing exceeding the allowed refund window (usually 14 days for Streamlabs Pro, 7 days for other paid services)
- Cancellation requests after auto-renewal or failure to cancel within refund period
- Requests for refunds due to dissatisfaction or not using paid features
- Chargebacks due to suspected fraud which are processed through the payment card processor, not directly by Streamlabs
- Refunds requested for defective, misprinted, or undelivered merch items within the 4-week period
- Lack of clarity or communication regarding refund policies leading to dissatisfaction and refund requests
Streamlabs Refund Script
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Hello Streamlabs Support,
I am writing to bring to your attention a billing issue I recently encountered. I noticed an accidental charge on my account that I did not authorize, and I would like to request a refund for this transaction. I have not used the service in question and am dissatisfied with this unexpected charge.
I would appreciate your assistance in processing this refund as soon as possible.
Thank you for your prompt attention to this matter.
Streamlabs Refund Policy
Streamlabs offers different refund policies depending on the type of subscription. For general subscriptions, users can request a refund within 14 days of purchase if no Paid Features have been used. Gift subscriptions can be refunded within 90 days of purchase if they have not been redeemed, with some restrictions on eligibility.
The Easiest Way to Get a Streamlabs Refund
If you’re frustrated trying to get a refund from Streamlabs—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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