Overview
Tangerine is a friendly Canadian bank that helps people with everyday banking and saving money. They offer savings accounts where you can grow your money with no fees, and they have chequing accounts for daily spending with no fees too. If you like credit cards, they have a couple of options like a World Mastercard and a Money-Back Credit Card. They also help with bigger financial needs like mortgages and lines of credit. Everything is designed to be simple and easy to manage, mostly through their mobile app. So, it’s like having a bank that’s always ready to help you save, spend, and manage your money without the usual banking hassles.
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The description is based directly on Tangerine's own website information about their main services, presented in simple, consumer-friendly language to make it relatable and easy to understand for a general audience.
How to Get a Tangerine Refund: Step by Step
If you purchased through your Tangerine Credit Card:
- Contact the merchant first to request a refund for any unauthorized charges, card purchases, or subscription fees.
- If the merchant does not resolve the issue, call Tangerine at 1-888-826-4374 to formally dispute the charge.
- Provide any requested documentation or signed forms to cooperate with Tangerine during the dispute investigation.
- Tangerine may provisionally credit your credit card account while investigating the dispute; this credit can be reversed if the dispute is resolved against you.
- If the merchant issues a refund and Tangerine receives a credit note from them, Tangerine will credit your account accordingly, though interest charged on the disputed amount may not be refunded.
Email
The email is not available.
Tips and Tricks for Getting a Tangerine Refund
- Call early in the morning or outside of peak hours to reduce wait times and increase chances of speaking to a helpful agent.
- Be persistent with follow-ups, especially if your case is not resolved in the first call; multiple calls can help escalate issues.
- Use clear, concise language and mention "backend office," "team lead," or "supervisor" to push for escalation.
- Request a one-time courtesy or goodwill gesture by emphasizing your history as a good standing customer.
- Prepare for difficulty in reaching a supervisor, as Tangerine support rarely transfers calls beyond front-line agents.
- Document all interactions and keep notes to refer back in follow-ups and show seriousness in your dispute.
- Report issues immediately, ideally on the same day of the transaction to help with expedited investigations.
- Be polite but firm, and avoid emotional language, focusing on facts and what resolution you want.
- Expect delays, as some refunds or chargebacks can take several weeks or months to process.
- Use online community experiences to understand typical timelines and what to expect during the process.
Why Do People Request Refunds from Tangerine
- Difficulties moving GIC after expiration despite written notice and multiple contacts
- Account closures without clear explanation or for not meeting obligations
- Account freezes over normal transactions without warning or explanation
- Problems with online banking access, especially for Power of Attorney users
- Inability to make transfers on website defeating the purpose of online banking
- Frequent app maintenance and unreliability
- Poor customer service and long hold times, especially around security issues
- Issues with credit card compromise and account lock with slow resolution
- Disputes over deposit terms and conditions leading to withheld funds
- Problems with withdrawing money, setting limits, and closing accounts
- Account freezing and closure due to deposit errors labeled as suspicious without proof or compensation
- Delays in availability of direct deposits
- Account inactivity fees taken without timely warnings
- Long transfer times between accounts
- Requirement to send important documents by mail or fax and rejection of e-documents
Tangerine Refund Script
Script
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Hi there,
I hope this message finds you well. I am writing to address a billing issue I encountered regarding my recent account statement. It appears that there was an accidental charge on my account that I did not authorize. I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Tangerine Refund Policy
Tangerine's refund policy indicates that they will credit your designated account with the refund amount only after receiving the appropriate verification or authorization, such as a properly issued credit voucher from the merchant. This confirms that refunds are processed based on verification from the merchant rather than immediately upon a request.
The Easiest Way to Get a Tangerine Refund
If you’re frustrated trying to get a refund from Tangerine—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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