Overview
Tidal is a music streaming service that offers over 110 million songs for you to listen to. It's designed for music fans and focuses on delivering high-quality sound so you can enjoy music the way the artists intended. You can stream your favorite songs, albums, and playlists in really clear, HiFi sound. It's like having a huge music library at your fingertips, whether you're into the latest hits or deep cuts from your favorite artists. Tidal also includes podcasts and videos, making it a well-rounded platform for music and related content.
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The information comes directly from Tidal's official website and support pages, which clearly describe their service as a music streaming platform with a focus on high-fidelity sound and a large catalog of songs. The language is simplified and avoids business jargon, aimed at explaining the service to consumers clearly.
How to Get a Tidal Refund: Step by Step
If you purchased through Tidal direct payment (credit card or other payment methods on tidal.com):
- Visit tidal.com and log in to your account.
- Go to the Payments section to confirm your billing provider is Tidal direct and not a partner platform like Apple or Google.
- If you see unfamiliar charges or suspect unauthorized use, immediately contact your bank to report the charge and block your payment method.
- Contact Tidal Support to review your case and request a refund:
- Call one of the Tidal support phone numbers: +1 208-452-0845, +1 619-891-1125, +1 619-891-1275, or +1 521-966-2921.
- Alternatively, use the live chat support via tidal.com/help for assistance.
- Emphasize in your request that the charge was unauthorized or there was an error in billing.
- If you forgot to cancel and were billed, note that refunds are typically not provided in the US for this reason.
If you purchased through Apple App Store subscription:
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with the Apple ID used to purchase the Tidal subscription.
- Click on "I'd like to" and select "Request a refund."
- Choose the reason for your refund request, such as "Subscription renewed without notice" or "Account was unused."
- Select the Tidal subscription or app from the list.
- Submit the refund request form.
- Wait 24 to 48 hours for Apple's response and check the status online.
- If needed, cancel your Tidal subscription from the Apple ID settings under "Subscriptions."
If you purchased through Google Play Store subscription:
- Go to play.google.com and sign in with the Google account used to purchase the subscription.
- Click your profile picture at the top right, then select "Payments & subscriptions."
- Click "Budget & order history."
- Find the Tidal subscription order and click "Report a problem."
- Select the option that best fits your reason for requesting a refund.
- Complete the form and clearly state you want a refund.
- Submit the request and wait for a decision, which usually arrives within one to four days.
- If it has been more than 48 hours since purchase and you do not get a refund, contact the Tidal app developer through the link provided in the Google Play refund request page.
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Tips and Tricks for Getting a Tidal Refund
- Cancel immediately after starting the free trial to avoid getting charged, but still enjoy the trial period.
- Do not stream or download any content if you plan to request a refund to bolster your claim for a refund within 14 days.
- Contact Tidal support via email (support@tidal.com) and Twitter instead of using the chatbot, which is often unhelpful.
- Use polite but firm language in your communication: state your subscription cancellation date, deny usage if applicable, and clearly request a refund due to unauthorized or billing error charges.
- Keep and provide evidence such as cancellation emails, payment receipts, and screenshots of your account or charges.
- Open multiple support tickets and be persistent—if a ticket is closed without resolution, open another and monitor your email spam folder for replies.
- Escalate to your credit card company or payment provider (PayPal, Google Play, Apple) by filing a dispute if initial refund requests fail.
- Use virtual credit cards or services like privacy.com with set limits or expiration dates to prevent unexpected charges.
- Set calendar reminders to cancel your subscription before the trial ends to avoid accidental payments.
- In refund requests, emphasize unauthorized charges, billing errors, or failure to access services to strengthen your case.
Why Do People Request Refunds from Tidal
- Unauthorized charges: Users notice unfamiliar or unauthorized charges on their account or credit card.
- Forgot to cancel subscription: Users get billed after forgetting to cancel their subscription before the renewal.
- Service dissatisfaction: Users are unhappy with the service quality or app experience.
- Multiple billing or duplicate charges: Users experience accidental multiple charges or duplicated subscriptions.
- Accidental purchase: Users accidentally purchased a subscription or did not intend to subscribe.
- Trial period misunderstandings: Some users thought they were on a free trial and requested refunds after realizing charges.
- Regional refund policy differences: Refund eligibility varies by region, often dependent on whether streaming/download has occurred and timing after purchase.
- No refund after use: Streaming or downloading content voids refund eligibility.
- Purchases via partner platforms: Refunds are not processed through Tidal if purchased via Apple or Google Play; users must request refunds from those platforms.
Tidal Refund Script
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Dear Tidal Support Team,
I hope this message finds you well. I am writing to request a refund for my recent subscription charge. Unfortunately, I experienced a billing issue that has led to an unexpected charge on my account. I have not streamed or downloaded any content since my subscription began, and I believe I am eligible for a refund within the stated timeframe.
I appreciate your attention to this matter and kindly ask for assistance in processing the refund at your earliest convenience.
Thank you for your understanding.
Best regards,
Tidal Refund Policy
Tidal’s refund policy varies by region. Customers in Brazil can receive a full refund within 7 days if they haven't used the service, while those in the UK, EU, and EEA can get a full refund within 14 days under the same conditions. No refunds are available after the service has been used or after the specified refund period.
The Easiest Way to Get a Tidal Refund
If you’re frustrated trying to get a refund from Tidal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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