Overview
TokyoTreat is a fun subscription service that sends you a box of Japanese snacks each month. It's started by a team of Japanese snack experts who pick a mix of classic and popular treats like Pocky, Japanese Kit Kat, mochi, and Japanese sodas. Along with the snacks, you get a booklet that shares cool info about Japanese culture and food. They ship worldwide and want to give you a taste of modern Japan with every box. Plus, you get to enjoy special flavors and can even shop more snacks through their MiniMart. It's like getting a little piece of Japan delivered right to your door!
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The information comes directly from the TokyoTreat official About page, clearly describing their service, product offerings, target audience, and subscription details in a consumer-friendly way.
How to Get a Tokyo Treat Refund: Step by Step
If you purchased through PayPal:
- Log in to your PayPal account and go to Activity.
- Select the payment made to TokyoTreat.
- Use the contact information on the payment details page to contact the seller and request a refund.
- If the refund is not received, go to the Resolution Center within PayPal.
- Open a dispute for the transaction within the dispute-filing timeframe.
- Message TokyoTreat through PayPal to try to resolve the issue, emphasizing that the subscription renewed without clear notice.
- If unresolved, escalate the dispute to a claim within 20 days. PayPal will investigate and make a final decision.
If you purchased through Stripe:
- Note that TokyoTreat indicates payments are typically final, so direct refunds may not be standard.
- Contact TokyoTreat customer service directly through their official email weloveyou@tokyotreat.com to request a refund.
- If contacting TokyoTreat does not resolve the issue, you may contact your bank or credit card company to start a dispute for the Stripe payment.
- Explain that the subscription renewed unexpectedly and the service was unused if applicable, to support your dispute.
If you purchased directly via Credit Card on TokyoTreat.com:
- Contact TokyoTreat customer support via email at weloveyou@tokyotreat.com requesting a refund.
- Be sure your subscription is canceled before the renewal date to prevent further charges.
- If TokyoTreat does not issue a refund, consider contacting your credit card company to dispute the charge.
- When disputing, emphasize that the charge was unauthorized or that the service was unused after renewal.
Phone
The phone is not available.
Tips and Tricks for Getting a Tokyo Treat Refund
- Contact customer service immediately upon noticing an issue; early communication increases chances.
- Use formal, polite language when requesting a refund, emphasizing misunderstanding or unauthorized charge.
- Provide clear evidence like screenshots of subscription status, cancellation requests, and shipping tracking.
- File a PayPal dispute or chargeback with your bank if Tokyo Treat refuses a refund; many users succeeded this way after prolonged disputes.
- Escalate disputes through PayPal carefully; PayPal often refunds first then tries to collect from Tokyo Treat.
- Avoid automatic renewal subscriptions by selecting gift plans or one-time payments to prevent unwanted charges.
- Keep records of all communication and cancellation attempts for evidence if dispute escalates.
- Act quickly once a charge appears or renewal happens to contest before shipment and future billing.
- If boxes are returned to the shipper, use that as leverage for no-delivery and refund claims.
- Know that Tokyo Treat customer service may use scripted refusals, so persistence and escalating payment disputes often work better.
- Check subscription status regularly to avoid accidental renewals unnoticed due to hidden unsubscribe buttons or poor notifications.
Why Do People Request Refunds from Tokyo Treat
- Package not arrived or lost: Customers seek refunds when their boxes don't arrive, especially if their package is returned to TokyoTreat's office.
- Incorrect shipping address: Wrong addresses can cause delivery failures leading to refund requests.
- Subscription issues: Automatic renewal charges without authorization cause complaints and refund demands.
- Additional undisclosed charges: Extra shipping or customs fees that were not clearly communicated lead customers to seek refunds.
- Cancelled subscriptions: Customers want refunds for prepaid subscriptions canceled before delivery.
- Poor customer service: Issues not resolved timely or support failures frustrate users prompting refund requests.
- Refund policy dissatisfaction: The policy stating payments are final and non-refundable causes disputes and attempts to get refunds regardless.
Tokyo Treat Refund Script
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Hello Tokyo Treat Team,
I hope this message finds you well. I am writing to address an issue with my recent billing. I noticed an unexpected charge on my account that I believe may have been made in error. As a loyal customer, I have thoroughly enjoyed your products, but this charge has caused me some concern.
I would greatly appreciate your assistance in processing a refund for this erroneous charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Tokyo Treat Refund Policy
Tokyo Treat has a strict refund policy stating that all payments for boxes and services are final and non-refundable. Customers wishing to stop receiving future boxes must cancel their subscriptions before the renewal date. Additionally, if there are disputes or fraud notifications from payment providers, Tokyo Treat reserves the right to suspend accounts or cancel pending shipments.
The Easiest Way to Get a Tokyo Treat Refund
If you’re frustrated trying to get a refund from Tokyo Treat—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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