Overview
TotalDrive offers an easy, reliable way to back up, sync, and share your important files like photos, videos, and documents. They use special technology called Neverlost™ to keep your files safe and protected against things like ransomware attacks. You can access and sync your files across all your devices anytime, and share them securely with friends or family while controlling who has access. It's like having a personal cloud storage that makes sure your memories and documents are always safe and easy to get to. They also provide friendly 24/7 customer support and a money-back guarantee on their plans.
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The overview is based on clear information from TotalDrive's official website describing their key features and services in simple terms aimed for consumer use.
How to Get a totaldrive Refund: Step by Step
If you purchased through Credit or Debit Card:
- Go to the Total Drive Help Centre on totaldrive.com.
- Use the "Contact Team" button to reach the billing support department.
- Provide your purchase details including date and amount charged for verification.
- State that you want a refund for your subscription, specifying that the refund should be processed back to the same card used for the purchase.
- Mention any specific reasons that increase your chances, such as unintended renewal or unused subscription.
- Wait for confirmation from the billing team; refund processing typically occurs within 24 to 48 hours but may take up to 7 business days depending on your bank.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Activity and find the Total Drive subscription payment.
- Select the transaction and click "Report a problem." Choose "I want to request a refund" or related refund option.
- Provide a clear description mentioning the subscription renewals without notice or that the service was unused to strengthen your case.
- Follow any additional steps PayPal requires to submit your refund request.
- Wait for PayPal and Total Drive confirmation about the refund. Funds will be credited to your PayPal account.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select "Subscriptions," then find and select the Total Drive subscription.
- Tap "Report a Problem" or go to reportaproblem.apple.com in your browser.
- Choose the relevant purchase and select "Request a Refund." Follow the prompts, emphasizing that the subscription renewed without notice or was unused.
- Submit the request and wait for Apple's response; they manage the refund directly.
If you purchased through Google Play Store:
- Open the Google Play Store app.
- Tap the profile icon, then "Payments & subscriptions."
- Select "Subscriptions," find Total Drive, and tap "Report a problem."
- Choose the option requesting a refund.
- Provide details focusing on no notification for renewal or non-use of service to increase chances of approval.
- Submit and wait for Google Play's decision; refunds are processed by Google.
Email
The email is not available.
Tips and Tricks for Getting a totaldrive Refund
- Screenshot and document your remaining credit, completed lessons, and all communication including emails and messages.
- Contact your instructor directly and request a refund, mentioning you expect the refund amount for unused credits.
- Be firm but polite in all communications; clearly state your refund request and reason without being emotional or accusatory.
- Use multiple contact channels simultaneously to increase your chances of a response.
- Request refund early as soon as you notice the issue to avoid losing entitlement.
- Use precise and formal language referencing relevant policies or consumer protection indirectly.
- Escalate your request if ignored by referencing complaints to authorities or preparing for small claims court.
- Leverage social proof by mentioning the impact of your honest review based on how the refund process is handled.
- If no response, consider a chargeback via your bank or credit card as a last resort.
- Avoid emotional language; focus on factual refund amount and unused subscription services.
- Switch instructors or service quickly if refund is impossible to minimize further loss.
- If purchased via PayPal, Apple Store, or Google Play, use their specific refund request processes promptly.
- Sample refund message: Use a polite and clear script such as: "Hello Totaldrive Team, I hope this message finds you well. I am writing to request a refund for a recent charge on my account related to your subscription service. Unfortunately, this charge was unexpected, and I was not satisfied with the service provided. I would appreciate it if you could look into this matter and process my refund at your earliest convenience. Thank you for your understanding and assistance. Best regards, [Your Name]."
Why Do People Request Refunds from totaldrive
- Cancelling antivirus protection services within 30 days of enrolling or renewing a 12-month plan subscription.
- Cancelling antivirus protection services within 14 days of enrolling or renewing monthly, quarterly, or bi-annual plans.
- Cancelling additional services such as Safe Browsing VPN, Unlimited Devices, Family Protection within 14 days from registration or renewal date.
- Refund requests must comply with the terms and conditions and be made through the billing department at the Help Centre.
- Account termination due to breach of agreement by Total Security Group will not be eligible for refunds.
- No refunds for partial service use or if the company terminates service for cause.
totaldrive Refund Script
Script
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Hello Totaldrive Team,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account related to your subscription service. Unfortunately, this charge was unexpected, and I was not satisfied with the service provided.
I would appreciate it if you could look into this matter and process my refund at your earliest convenience. Thank you for your understanding and assistance.
Best regards,
totaldrive Refund Policy
TotalDrive offers a refund policy that includes a money-back guarantee on all Total Security subscriptions, allowing customers to experience the service before fully committing. Refund requests can be made within the first 30 days of starting a subscription, processed typically within 24 to 48 hours, although eligibility may vary by payment method.
The Easiest Way to Get a totaldrive Refund
If you’re frustrated trying to get a refund from totaldrive—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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