Overview
Trainerize is an easy-to-use fitness software that helps personal trainers and coaches work with their clients in a simple and effective way. It allows trainers to create custom workout programs, track how their clients are doing, and keep everyone motivated. The platform supports different types of training like online, in-person, and hybrid sessions, plus group and nutrition coaching. It also helps trainers manage scheduling, payments, and communications all in one place. Plus, trainers can build their own branded app to connect better with clients. It’s trusted by thousands of coaches and gyms worldwide and even offers a free trial so people can try it out.
Difficulty
12345678910
Easy Medium Very Hard
The information comes directly from Trainerize's official website, which clearly outlines their services and main features in straightforward language suitable for consumers. It highlights the core benefits and offerings without using technical business jargon, making it easy for consumers to understand the value the company provides.
How to Get a Trainerize Refund: Step by Step
If you purchased through Trainerize Website:
- Log in to your Trainerize account on trainerize.com.
- Go to the Payments section and click on Invoices in the left navigation menu.
- Find the invoice for the membership or subscription you want refunded by using the search bar if needed.
- Click the invoice number to open the invoice details.
- Click the Refund button in the dialog pop-up.
- Choose whether to issue a full or partial refund, then click Refund to confirm.
- Wait for the refund to be processed, which typically takes 5 to 10 days to appear on your statement.
- You will receive a refunded invoice via email once the refund is completed.
If you purchased through Apple App Store:
- Open a browser and go to https://reportaproblem.apple.com.
- Sign in with your Apple ID associated with the Trainerize subscription.
- Click or tap "I'd like to," then select "Request a refund."
- Find your Trainerize subscription purchase in the list.
- Select a refund reason such as "Subscription renewed without notice" or "Account was unused."
- Submit the refund request and wait for Apple's response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right and select "Payments & subscriptions."
- Tap "Subscriptions" and find your Trainerize subscription.
- Tap "Report a problem" and choose the appropriate refund reason like "Subscription renewed without notice" or "Account was unused."
- Follow the on-screen instructions to submit your refund request.
- Wait for Google Play to process and notify you of the refund decision.
Tips and Tricks for Getting a Trainerize Refund
- Be polite but firm: Use respectful language, but make it clear you expect a resolution.
- Document all interactions: Keep screenshots and records of communications, purchases, and refund requests.
- Request a refund quickly: Act soon after the purchase or issue to increase chances of success.
- Escalate patiently: If initial support refuses, ask to speak with a supervisor or higher-level support.
- Use specific language: Mention terms like "unsatisfactory service," "technical issues," or "service not as described."
- Reference chargeback possibilities: Subtly hint you know about your bank's chargeback policies if the refund is denied.
- Leverage timing: Request refunds during business hours and weekdays for faster response.
- Be persistent: Follow up multiple times if needed without being rude.
- Use social proof: Mention that others in forums have successfully obtained refunds under similar circumstances.
- Avoid lengthy explanations initially: Keep your refund request concise and add more details only if asked.
Why Do People Request Refunds from Trainerize
- Personal training viewed as a luxury and often first expense cut when schedules get hectic or finances are low.
- Clients quitting training due to not enjoying sessions or not achieving expected benefits.
- Medical reasons such as injury or illness interfering with training commitments.
- Clients quitting partway through a program and wanting refunds for unused sessions.
- Changing mind within a short period (e.g., 48-hour refund policy window).
- Dissatisfaction with the training or service quality.
- Life circumstances interfering with ability to continue training.
- Clients feeling cheated by strict no-refund policies.
- Financial or scheduling issues impacting ability to continue sessions.
Trainerize Refund Script
Script
Copy
Hello Trainerize Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I would like to resolve. I am dissatisfied with the service due to this unexpected fee, and I kindly request a refund for this charge.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Trainerize Refund Policy
Trainerize's refund policy allows clients to request either a full or partial refund for accidental purchases. Clients will receive confirmation of their refund via email, and it typically takes 5 to 10 days for the refund to appear on their account statement, although any fees from the original transaction are not returned.
The Easiest Way to Get a Trainerize Refund
If you’re frustrated trying to get a refund from Trainerize—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
