Overview
TruAssure offers dental insurance and dental savings plans that are designed to be affordable and easy to use. They provide plans for individuals, families, and groups, including companies and organizations of various sizes. The plans are customizable and give access to a large network of dentists to help you find dental care close to you. Their main goal is to make dental coverage simple and supportive for all stages of life.
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The information is directly taken from the official TruAssure website, which clearly explains their main services in simple terms appropriate for a consumer audience.
How to Get a TruAssure Refund: Step by Step
If you purchased through Credit Card or ACH draft:
- Locate your TruAssure membership payment statement or billing notification.
- Prepare your membership information including your name, member number, and payment details.
- Send a written refund request to TruAssure member services via one of the following methods:
- Mail: Member Services, Careington International Corporation, P.O. Box 2568, Frisco, TX 75034
- Fax: 888-335-7330
- Email: member@truassure.com
- In the request, clearly state:
- That you are requesting a refund for the membership payment.
- Reference that you are requesting a refund within the 30-day cancellation period (if applicable) or for a pro-rata refund (if applicable, e.g., ND and OK memberships).
- Mention polite but firm language emphasizing timely processing of your refund.
- Keep a copy of your request and any responses from TruAssure.
- Allow up to 30 days for refund processing.
Tips and Tricks for Getting a TruAssure Refund
- Be persistent with calls and emails,
- Request to speak to a supervisor or higher-level agent,
- Document all communications,
- Mention automatic withdrawals and billing errors,
- Use firm but polite language,
- Follow up on promised refund timing,
- If initial attempts fail, consider filing a complaint with consumer protection agencies
- Timing your requests soon after cancellation or billing issues arise
- Leverage online forums or communities to share your experience
Why Do People Request Refunds from TruAssure
- Automatic premium withdrawal after policy cancellation, where premiums are taken even after the policy has ended.
- Claim processing errors leading to overpayments or incorrect patient responsibility amounts.
- Double billing concerns and bills received after automatic payments have already been charged.
- Lack of clear communication regarding payment status and refund procedures.
- Cancellation within the first 30 days after receiving membership materials, with subsequent requests for refunds minus processing fees.
- Plan termination by Careington for reasons other than non-payment, resulting in pro-rata refund requests.
- Overpayment of premiums where credits are given but refunds are often requested.
TruAssure Refund Script
Script
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Hello TruAssure Customer Service,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my recent purchase. I noticed an accidental charge that I did not intend to authorize, which has caused some inconvenience on my end. I would greatly appreciate your assistance in processing a refund for this charge at your earliest convenience.
Thank you for your attention to this matter.
Best regards,
TruAssure Refund Policy
I couldn't find specific details regarding the refund policy for TruAssure from their official website.
The Easiest Way to Get a TruAssure Refund
If you’re frustrated trying to get a refund from TruAssure—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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