Overview
TruthFinder is a website that helps you search for information about people using public records. You can use it to look up someone's contact details, location history, social media profiles, criminal records, court records, and more. It also offers services like background checks, reverse phone lookups, and scanning for information on the dark web. The service is designed for everyday people who want to learn more about someone, check their own information, or verify details for personal reasons.
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Information gathered directly from the TruthFinder homepage clearly outlines the main services they offer. The language is simplified to be consumer-friendly based on the user's request, avoiding technical jargon.
How to Get a TruthFinder Refund: Step by Step
If you purchased through TruthFinder.com (direct card purchase):
- Call TruthFinder Customer Service at (855) 921-3711 during business hours Monday to Friday, 7:00 am to 4:00 pm PT.
- When connected, clearly state that you are requesting a refund for your recurring membership charge, not just a cancellation.
- Mention that you believe the charge was made in error or that you did not authorize the charge to help support your refund request.
- Be prepared to provide account details and the transaction date to the representative.
- If asked, confirm that you have already canceled your membership, as cancellation may be required before a refund can be issued.
- If the customer service representative is hesitant, emphasize that your account was not used after the renewal charge or that you did not receive prior notice of the renewal to improve chances of refund approval.
If you purchased through Apple (iOS subscriptions):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top of the screen.
- Select Subscriptions.
- Find and tap on the TruthFinder subscription.
- Tap Cancel Subscription if it hasn't been canceled yet to stop future charges.
- Next, go to https://reportaproblem.apple.com/ to formally request a refund using Apple's problem reporting system.
- Log in with your Apple ID and locate the TruthFinder subscription charge.
- Choose Report a Problem and select the reason. Use the angle that the subscription renewed without your notice or that the account was unused after renewal.
- Submit the request and wait for Apple's review decision.
If you purchased through Google Play (Android subscriptions):
- Open the Google Play Store app on your Android device.
- Tap the profile icon on the top right.
- Select Payments & subscriptions.
- Tap Subscriptions and find the TruthFinder subscription.
- If still active, tap Cancel subscription to prevent future charges.
- Tap Refund or Report a problem to start a refund request.
- Provide reasons emphasizing that the renewal happened without your consent or the service was unused post-renewal.
- Submit the request and await Google's response.
Tips and Tricks for Getting a TruthFinder Refund
- Use polite but firm language when requesting a refund, emphasizing your expectation for a fair resolution.
- Request escalation to a supervisor or manager if initial support is unhelpful.
- Contact customer service promptly and ideally via multiple channels (email, phone).
- Document all communications including dates, times, and names of representatives.
- Cancel the subscription before the next billing cycle to avoid further charges.
- Dispute the charge with your credit card company if the company refuses to issue a refund; mention deceptive billing or unauthorized charges explicitly.
- Timing is key: initiate the refund request soon after the charge or trial ends.
- Use clear, concise reasons such as dissatisfaction with the service or non-use of the subscription.
- Beware of automatic renewals: emphasize if you were unaware or did not authorize ongoing charges.
- Avoid aggressive or threatening language that could result in refusal to refund.
- Leverage reputation channels: mention potential complaints to BBB or social media as leverage if needed, but remain professional.
- If requested, comply with company requests to remove negative reviews carefully, considering if this affects your refund.
- Some users report success by requesting partial refunds as a compromise.
- Attempt to cancel and request refunds within 24-72 hours when possible to align with refund windows.
Why Do People Request Refunds from TruthFinder
- Inaccurate information and unrelated or outdated details in reports.
- Being charged after canceling subscriptions and difficulty obtaining refunds.
- Misleading practices, such as lengthy loading screens and hidden costs revealed late.
- Problems with the cancellation process and unclear communication about charges and refunds.
- Customers unexpectedly charged and seeking refunds after contacting support.
- Concerns over privacy and requests for data deletion.
- Refund processing delays (typically 3–5 business days).
- Login and account issues causing confusion and affecting subscription access.
TruthFinder Refund Script
Script
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Dear TruthFinder Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent account charge. Unfortunately, I mistakenly activated a subscription that I did not intend to pursue. I am dissatisfied with the service and would like to request a refund for the accidental charge.
I appreciate your attention to this matter and look forward to your prompt response regarding the refund process.
Thank you for your understanding.
Best regards,
TruthFinder Refund Policy
TruthFinder's refund policy states that users are billed for services every 30 days, and if they cancel during the billing cycle, they will not incur charges for the next cycle but will not receive a refund. Services will continue until the end of the current billing period, and exceptions apply only under certain circumstances.
The Easiest Way to Get a TruthFinder Refund
If you’re frustrated trying to get a refund from TruthFinder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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