Overview
118 118 Money is a friendly service that helps you get a personal loan quickly and easily. Whether you need cash for a special occasion, unexpected expenses, or just want to spread out your payments for a big purchase, they’re there to lend a hand. They offer flexible loans that you can repay in a way that suits your budget. Plus, their online application process is super simple, so you can apply from the comfort of your own home without any hassle. They also provide helpful guides on managing your money, because they want to make sure you feel supported every step of the way!
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The description is based on the general services offered by 118 118 Money, focusing on their target audience, which is consumers looking for straightforward financial solutions.
How to Get a 118 118 Money Refund: Step by Step
If you purchased through 118118money.com:
- Visit the 118118money.com website.
- Click on the ‘Support’ link usually found at the bottom of the homepage.
- In the support section, locate and click on ‘Contact Us’.
- Choose ‘Membership and Subscription’ from the list of reasons for your inquiry.
- Fill out the contact form with your name, email address, and account details.
- In the message box:
- Mention that you are seeking a refund for your membership/subscription.
- Emphasize that the subscription renewed without notice or that it was unused.
- If applicable, indicate that you attempted to cancel the subscription but were unable to do so.
- Request confirmation of the refund process and timeline.
- Submit the form and wait for a response, which usually takes 1-3 business days.
If you purchased through Apple:
- Open the App Store on your device.
- Tap your Apple ID at the top right corner of the screen.
- Select ‘Subscriptions’.
- Find the 118 118 Money subscription in the list and tap on it.
- Tap ‘Report a Problem’.
- Choose the reason for your refund request, such as ‘Subscription renewed without notice’ or ‘I did not use this service’.
- Submit your request to Apple. You should receive a response via email within a few days.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select ‘Account’, then tap on ‘Purchase History’.
- Locate the 118 118 Money charge in the history list and select it.
- Tap on ‘Refund’.
- Select the reason for the refund request from the menu, such as ‘I didn’t authorize this charge’.
- Follow the prompts to complete the refund request, and check your email for confirmation of the request.
If you purchased through PayPal:
- Log into your PayPal account.
- Select ‘Activity’ from the top menu.
- Find the transaction for 118 118 Money in your activity log.
- Click on the transaction to open its details.
- Click on ‘Report a Problem’ or ‘Dispute’.
- Choose ‘I want to issue a refund’ as your reason.
- Provide additional information, highlighting that the service was not used or the subscription renewed without notice.
- Submit the dispute and monitor your email for updates from PayPal regarding your refund status.
Phone
The phone is not available.
Tips and Tricks for Getting a 118 118 Money Refund
- Document Everything: Keep a detailed record of all communications, including dates, times, and representative names.
- Be Polite: Use a friendly tone in your communication; being cordial can lead to better responses.
- State Your Case Clearly: Clearly outline why you deserve a refund in a concise manner, emphasizing the policy that supports your claim.
- Use Social Media: If you're not getting a response through traditional channels, consider posting your issue on Twitter or Facebook where the company is active.
- Ask for a Supervisor: If you're not satisfied with the service representative, don’t hesitate to ask for a supervisor for further assistance.
- Leverage Deadlines: Mention any deadlines you are facing regarding your refund; urgency can sometimes push them to act.
- Timing Matters: Try to contact them during less busy times, typically mid-morning or mid-week, for quicker responses.
- Escalate When Necessary: If initial attempts fail, use their complaints procedure or external ombudsman as leverage.
- Use Templates: Search for refund request templates online to ensure you cover all necessary points professionally.
- Follow Up Regularly: Don't just leave it; follow up persistently but politely to keep your case active in their system.
Why Do People Request Refunds from 118 118 Money
- Incorrect Amount Charged: Customers are often billed more than expected.
- Service Not Delivered: Users may not receive the loan or service they applied for.
- Change of Mind: Some may decide they no longer need the loan after applying.
- Lack of Transparency: Hidden fees or unclear terms can prompt refund requests.
- Application Errors: Mistakes made during the application process can lead to requests for refunds.
- Unauthorized Transactions: Instances where customers believe charges were made without their consent.
- Delayed Services: Late funding or slow responses can frustrate customers.
- Poor Customer Service: Negative experiences with support may lead customers to seek refunds.
- Credit Approval Issues: If credit is not approved, customers may request refunds on fees paid.
- Eligibility Miscommunication: Confusion over eligibility requirements can result in refund requests.
118 118 Money Refund Script
Script
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Dear 118 118 Money Team,
I hope this message finds you well. I am writing to bring to your attention a billing issue I recently encountered. I was charged an amount that I did not expect, which appears to be an accidental charge.
Given this situation, I would greatly appreciate your assistance in processing a refund for this amount. I value your prompt attention to this matter.
Thank you for your understanding.
Best regards,
118 118 Money Refund Policy
118 118 Money does not offer refunds on loans once they have been issued, as all agreements are final upon acceptance. However, customers can manage their loan repayments through various options available on their platform.
The Easiest Way to Get a 118 118 Money Refund
If you’re frustrated trying to get a refund from 118 118 Money—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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