Overview
13 Moons is a cool online shop that offers a variety of products for spiritual and magical practices. They’ve got everything from crystals and herbs to tarot cards and candles, perfect for anyone looking to explore their spiritual side or connect with nature. Besides the stuff you can buy, they also provide resources and articles on different spiritual topics, helping people learn more about rituals, meditation, and self-care. It's a great place for anyone interested in personal growth or just wanting to add a little magic to their life!
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The description is based on an overview of 13 Moons' offerings from their website, focusing on simple language that relates to a general consumer.
How to Get a 13 Moons Refund: Step by Step
If you purchased through 13 Moons directly:
- Visit the 13 Moons website and log into your account.
- Navigate to the "Account" section, typically found in the upper-right corner of the homepage.
- Find the "Subscriptions" tab on the account page.
- Identify the subscription you wish to refund and click on "Manage".
- Look for the "Request a Refund" option and click on it.
- Fill out the refund request form, emphasizing the point that the subscription renewed without notice or that your account was unused.
- Submit the request and keep an eye on your email for a confirmation message.
If you purchased through Apple (iOS):
- Open the App Store on your iOS device.
- Tap on your Apple ID profile in the top right corner.
- Select "Subscriptions" to view your active subscriptions.
- Find the subscription for 13 Moons and tap on it.
- Tap "Cancel Subscription" if cancellation is required.
- After cancellation, visit the Apple Report a Problem page: reportaproblem.apple.com.
- Sign in and locate the 13 Moons subscription to request a refund, mentioning that the subscription renewed unexpectedly.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Go to "Subscriptions".
- Select the 13 Moons subscription from the list.
- Tap on "Cancel Subscription".
- Open the Google Play Help Center in your browser: support.google.com/googleplay.
- Follow the instructions for requesting a refund, emphasizing that your account was unused or the subscription renewed without notice.
If you purchased through another third-party provider:
- Contact the billing provider directly via their customer service options.
- Prepare to explain your situation clearly, stating that you did not authorize the payment or that the service was unused.
- Request a refund and provide any relevant transaction details for verification.
Phone
The phone is not available.
Tips and Tricks for Getting a 13 Moons Refund
- Be concise in your communication; stick to the facts of your order and the issue at hand.
- Use a professional tone in your emails; avoid emotional language to maintain credibility.
- Contact customer service via live chat for quicker responses than email.
- Document everything—keep records of your order confirmation, correspondence, and any relevant images.
- Use social media if you aren't getting a response; sometimes public posts get faster attention.
- Consider escalating to a supervisor if you’re not satisfied with the initial representative.
- Be patient but persistent; follow up within a week if you haven’t received a response.
- Certain users report success by mentioning potential bad reviews online; it can prompt quicker resolutions.
- Try contacting them early in the day when they are less busy for better service.
- If you've received a wrong item, mention that it was an error on their part and request a refund for the inconvenience.
Why Do People Request Refunds from 13 Moons
- Item not as described - Customers feel the product does not match its description.
- Defective merchandise - Products arrive damaged or malfunctioning.
- Wrong item sent - The item received is not what was ordered.
- Shipping delays - Orders take longer than expected to arrive.
- Quality issues - Customers are dissatisfied with the quality of the product.
- Changed mind - Customer decides they no longer want the item.
- Better price found - Similar items are available for less elsewhere.
- Size or fit issues - Clothing or accessories do not fit as anticipated.
- Cancellation of order - Customers wish to cancel prior to shipping.
- Misleading promotions - Discounts or offers that were not honored.
13 Moons Refund Script
Script
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Hello,
I hope this message finds you well. I am reaching out regarding a billing issue with my account. I noticed an accidental charge that I did not anticipate and would like to resolve this as soon as possible.
Given the circumstances, I respectfully request a refund for this charge. I appreciate your assistance and understanding in this matter.
Thank you for your attention to this issue.
Best regards,
13 Moons Refund Policy
13 Moons offers a 30-day refund policy on most items. If you are not satisfied with your purchase, you can return it within 30 days, provided it is unused and in its original packaging. Certain items may be non-returnable due to hygiene reasons.
The Easiest Way to Get a 13 Moons Refund
If you’re frustrated trying to get a refund from 13 Moons—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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