How to Get an A24 Refund

If you purchased through A24Films.com directly:

1. Visit the A24Films.com website and scroll down to the bottom of the homepage.
2. Click on the ‘Contact’ link to access the support page.
3. Select ‘Customer Support’ to find the relevant contact options.
4. Choose the email option and draft your refund request email.
• In your email, mention that your subscription renewed without notice.
• Highlight that the account was unused post-renewal if applicable.
• Ask for a full refund and provide your account details to expedite the process.
5. Send the email and wait for a response, typically 1-3 business days.

If you purchased through Apple:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions to view your subscriptions.
4. Find the A24 subscription and tap on it.
5. Select Cancel Subscription (if required) to enable the refund process.
6. Return to the Apple ID menu and select Purchase History.
7. Locate the charge for A24, and tap on it.
8. Click on Report a Problem next to the charge.
• Choose the reason for the refund, such as “I didn’t authorize this charge” or “The subscription was cancelled”.
9. Submit your request and check your email for confirmation.

If you purchased through Google Play:

1. Open the Google Play Store app on your device.
2. Tap on the Menu (three horizontal lines) in the top-left corner.
3. Select Account and tap on Order History.
4. Find the A24 subscription and select it.
5. Tap on Request a Refund or Report a Problem.
• Choose a refund reason, such as “I didn’t authorize this charge”.
6. Fill out any required information and submit your request.
7. Check your email for a response from Google regarding your refund request.

If you purchased through Roku:

1. Go to my.roku.com and sign into your Roku account.
2. Select Manage Your Subscriptions on your account page.
3. Find the subscription for A24 and click on Unsubscribe.
4. After unsubscribing, go to Support at the bottom of the page.
5. Click on Contact Us and choose email or chat support.
6. Describe your request, mentioning that the subscription was not used and the renewal was unexpected.
7. Provide your account details for processing.
8. Submit your request and wait for a response regarding your refund.