How to Get an ADP Refund

If you purchased through ADP direct billing:

1. Log in to your ADP account on adp.com.
2. Navigate to your billing or subscription management section, often found under 'My Account' or 'My Apps' if via ADP Marketplace.
3. If you need to request a refund, find the subscription details of the service you were billed for.
4. Cancellation is often required before a refund can be processed. To cancel the subscription, access 'My Apps' on ADP Marketplace, hover over your app, click the cogwheel, select 'Manage App,' and then click 'Cancel Subscription.'
5. After cancellation, gather supporting details such as transaction date, amount, and reason for refund request.
6. Contact ADP customer service directly to request the refund:
• Call the customer service line at (800) 225-5237 or (866) 360-2454.
• Alternatively, email enterpriselearningsupport@adp.com if related to the ADP Certification Program, or use any official customer support email provided in your account documentation.
7. When contacting support, emphasize that the subscription was renewed without notice or was not used / accessed.
8. Provide complete transaction details and subscription information to expedite the refund request.
9. If the billing involves payroll checks or direct deposits handled by ADP, use the specific refund forms available from ADP:
• Stop Payment Request and Indemnification Form for check refunds.
• Full Service Direct Deposit Item Reversal/Deletion Form for direct deposit refunds.
• Fax the completed forms to 770-360-3082 by noon EST for same-day processing or by next business day if after noon.
• Refunds are typically issued by check or electronic deposit within 3-5 business days depending on client setup.