Overview
Albert is a user-friendly money app that helps you take control of your finances all in one place. You can use it to create a custom budget, track your spending, and manage your bills easily. It offers banking features like cash back on spending, early paychecks, and access to many fee-free ATMs through partner banks. Albert also helps you save automatically by setting savings goals and investing in stocks, ETFs, and managed portfolios. The app smartly analyzes your income and spending to set aside small amounts without you having to worry. It monitors your account transactions, bills, and subscriptions to help you save money and avoid unexpected costs. On top of that, Albert offers protection with identity and financial account monitoring, credit alerts, fraud spotting, and even ID theft insurance. You can also get personalized financial advice from experts through the app. Overall, Albert makes managing your money simple, safe, and more efficient, like having a helpful financial buddy in your pocket.
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The description is based directly on the official Albert website, summarizing the main features and services in clear, simple language suitable for consumers.
How to Get a Albert Refund: Step by Step
If you purchased through Albert.com directly:
- Log in to your Albert account via a web browser or the Albert app.
- If you are on the yearly Genius subscription and want a refund, deactivate your account within the first month of signing up to avoid being charged the yearly fee.
- If you have already been charged the yearly fee and deactivate after the first month, you are eligible for a prorated refund.
- To deactivate your account:
- On a web browser, go to albert.com/deactivate.
- In the app, go to the profile tab (👤), tap the menu icon (☰) in the top left, then tap "Help center," and select "Deactivate or close my accounts."
- Ensure your Albert accounts have a zero balance by withdrawing funds from Albert Cash, Savings, Investing and repaying any Instant balance before deactivation.
- After deactivating, contact Albert support via app or text (639-37) if you need assistance with refund follow-up.
- Note that refunds are not available for monthly Genius fees and pausing Smart Money does not pause Genius fee payments.
Tips and Tricks for Getting a Albert Refund
- Cancel immediately through the app's hidden navigation: Go to Profile, tap the 3 bars on top left, select Help, and look for "cancel subscription" at the bottom.
- Withdraw all balances before cancelling: Transfer funds from savings or "rainy day" fund to checking accounts to ensure $0 balance for closure.
- Expect ACH delays: Wait 2+ business days for withdrawals; prevent being caught in a cycle of repeated charges during this period.
- Time your payments early in the day: Make transfers and cancellations early to give the system time to update balances before processing.
- Contact your bank for a stop payment or block: If cancellation fails or charges continue, ask your bank to stop or hold Albert transactions.
- As a last resort, close your bank account: Some users have had to close bank accounts to prevent further unauthorized charges and then request refunds from the bank.
- Use firm and clear language: Emphasize unauthorized charges, request immediate cancellation, demand refund, and highlight intent to escalate if unresolved.
- Persist with customer support: Repeatedly follow up, escalate to higher-level support or supervisors if possible.
- Leverage community testimonies: Reference other users’ experiences to strengthen your case when disputing charges.
- Share negative reviews and warnings: Use public reviews and petitions as pressure tactics to get attention on refund requests.
Why Do People Request Refunds from Albert
- Deactivation within a month: Refund requested if account deactivated within a month of signing up for a yearly Genius fee.
- Pro-rated refund: Refund requested when deactivating after the first month for yearly Genius subscription.
- Wrong subscription purchase: Requests for refunds or subject switches due to purchasing the wrong subject by mistake.
- Delays in refund processing: Complaints about slow or difficult refund processes.
- NSF (non-sufficient funds) fees: Requests for refunds of fees customers believe were wrongly charged.
- Unauthorized fees or charges: Complaints about charges customers did not authorize, including accusations of fraud.
- Inability to withdraw funds: Issues with withdrawing money from savings or accounts after suspension or other problems.
- Unhonored signup bonuses: Customers requesting refunds or compensation when signup bonuses were not delivered.
- Account suspension issues: Refunds requested when accounts are suspended, preventing access to deposited money.
- General dissatisfaction with product or billing: Refunds requested due to billing and order issues related to Albert.com services.
Albert Refund Script
Script
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Hello Albert Team,
I hope this message finds you well. I am reaching out regarding a billing issue I encountered with my account. It appears that I was inadvertently charged for a service that I did not intend to subscribe to. I believe this may have been due to a misunderstanding of the subscription options available.
Given the situation, I would appreciate your assistance in processing a refund for this charge. I value the services provided by Albert and look forward to resolving this matter promptly.
Thank you for your attention to this issue. I appreciate your help and understanding.
Best regards,
Albert Refund Policy
Albert's refund policy states that if you deactivate your account within the first month of signing up for a yearly Genius fee, you will not be charged. If you deactivate after the first month, you will receive a prorated refund. However, refunds are not available for monthly Genius fees, and for accounts with annual fee payments, a prorated refund is available only after the initial payment has been processed.
The Easiest Way to Get a Albert Refund
If you’re frustrated trying to get a refund from Albert—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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