Overview
Atlassian is a global company that helps teams work better together. They make easy-to-use tools that help people organize projects, share knowledge, and manage work smoothly. Some of their popular tools are Jira, which helps with project management; Confluence, a place to share and find information; Trello, for organizing tasks visually; and Jira Service Management for quick and effective service support. They also offer many other apps and tools for different teams like software developers, marketers, and IT. Atlassian focuses on teamwork and making work simpler and more connected for everyone.
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The information was directly obtained from Atlassian's official company page, which explains the company's mission, popular products, and the kinds of services they provide, all in a clear and straightforward manner ideal for consumers.
How to Get a Atlassian Refund: Step by Step
If you purchased through Atlassian.com directly:
- Go to the Atlassian support contact page at https://support.atlassian.com/contact/#/.
- Select your product or service related to your subscription.
- Choose the "Billing" or "Subscriptions and Billing" category to proceed.
- Select the option to submit a request or open a support ticket.
- Fill in your account details and payment information related to the subscription you want refunded.
- Describe your refund request stating you are within the refund period (first month for monthly subscriptions, or within 30 days for annual subscriptions).
- Emphasize that you were charged without notice or that the subscription was unused to strengthen your refund claim.
- Submit the ticket and wait for Atlassian Customer Advocate Team to respond.
If you purchased through Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen and select "Subscriptions."
- Find your Atlassian subscription in the list and tap it.
- Tap "Report a Problem" or visit https://reportaproblem.apple.com to initiate a refund request.
- Describe your refund reason using phrases like "subscription renewed without notice" or "account was unused during the subscription period" to increase refund approval chances.
- Submit your refund request and monitor your email for Apple's response.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select "Payments & subscriptions."
- Tap "Subscriptions" and find your Atlassian subscription.
- Select the subscription and tap "Request a refund" or "Report a problem."
- Complete the refund form, mentioning if the subscription was unused or renewed unexpectedly to improve the refund chances.
- Submit the request and check your email for Google's decision.
Email
The email is not available.
Tips and Tricks for Getting a Atlassian Refund
- Contact support quickly after the purchase or renewal to request a refund, ideally within the first 30 days.
- Be polite but firm in the language used; emphasize the reason for dissatisfaction clearly and concisely.
- Document everything including chats, emails, and purchase details to have evidence at hand if needed.
- Use escalation paths only if you have access to a Technical Account Manager (typically at Enterprise or large license levels); otherwise, escalation via normal channels is limited.
- Leverage partner or reseller contacts if applicable, as they sometimes get faster response times and can advocate on your behalf.
- Time your request strategically to align with billing cycles, and avoid holiday periods or weekends for better responsiveness.
- Follow up persistently but respectfully if the initial request is ignored or delayed.
- Highlight the impact on your usage or business to strengthen your justification for a refund.
- Avoid aggressive or confrontational language as it may delay or harm your chances; maintain professionalism throughout.
- Know the refund window (usually 30 days for annual subscriptions) to ensure eligibility.
- Check if alternative dispute resolution or payment provider chargebacks are possible as last-resort options.
Why Do People Request Refunds from Atlassian
- Unintentional or incorrect charges to credit cards
- Automatic subscription renewal without user awareness
- User no longer wants or needs the product or service
- Failure to notify users that trial periods have ended, resulting in unexpected charges
- Account issues such as the email used for account creation becoming unusable
- Subscription cancellation within allowed refund periods (typically within 30 days for annual and first month for monthly subscriptions)
- Discontinuation or end of support for certain server products
- Frustration due to product or service experience, such as issues creating products outside an organization leading to compensation requests
- Slow or inadequate customer support response related to billing or refund issues
- No credit or refund for cancellation outside the stipulated refund window or for removing products early.
Atlassian Refund Script
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Dear Atlassian Support,
I hope this message finds you well. I am writing to address a billing issue I recently encountered. I noticed an accidental charge on my account that I did not intend to authorize. Despite my satisfaction with your products, this unexpected charge has caused some confusion and concern on my end.
I kindly request a refund for this charge, as it was not anticipated. I appreciate your understanding and support in resolving this matter quickly.
Thank you for your assistance!
Best Regards,
Atlassian Refund Policy
Atlassian's refund policy allows users to request a refund for cloud subscriptions within specific timeframes: for monthly subscriptions, refunds are available within the first month after payment, while for annual subscriptions, requests must be made within 30 days of payment. Beyond these periods, no refunds can be issued.
The Easiest Way to Get a Atlassian Refund
If you’re frustrated trying to get a refund from Atlassian—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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