How to Get a BMW Refund

If you purchased through BMW Online Store:

1. Visit bmw.com and log into your account.
2. Navigate to the 'My Account' section at the top-right corner of the page.
3. Select 'Order History' from the dropdown menu.
4. Locate the transaction related to your membership or subscription.
5. Click on the order to view its details.
6. Find the 'Request a Refund' button, typically located at the bottom of the order details.
7. Fill out the refund form provided:
• Specify the reason for the refund. Highlight if you did not authorize the charge or if you believe the service was not used.
• Attach any necessary documentation or screenshots that support your request.
• Make sure to include the order number for reference.
8. Submit the refund request and record any confirmation number provided.
9. Check your email for a confirmation regarding your refund request.

If you purchased through a BMW Dealership:

1. Contact the dealership directly via phone or email as listed on their website.
2. Provide them with your purchase details, including:
• Your name and contact information.
• The date of purchase and any service details.
• Shopping order number or receipt if available.
3. Clearly state that you wish to request a refund.
4. Emphasize that the service was not delivered as promised or that you were charged incorrectly.
5. Request a follow-up to discuss the resolution timeframe.

If you purchased through a mobile app (e.g., BMW Connected app):

1. Open the app and log into your account.
2. Tap on the menu icon in the top-left corner.
3. Select 'Subscriptions' from the menu options.
4. Find the active subscription you wish to refund.
5. Tap on it to bring up subscription options.
6. Look for a 'Request Refund' option and tap on it.
7. Provide a brief explanation:
• Mention if it renewed unexpectedly.
• Highlight if you weren't actively using the service.
8. Submit the refund request. Save any acknowledgment received from the app.